The Intelligent Customer Engagement Blog

With an eye toward closing more deals, reducing inefficiency, and increasing sales effectiveness, we have organized the apps in key categories that make managing sales a more streamlined process.

Sales and marketing teams that use Salesforce as their CRM solution, can now schedule appointments with prospects and customers—right within Salesforce—using the new TimeTrade Scheduler.

Research shows, despite having come of age in the era of smartphones and apps, millennial consumers still value in-person contact with various service providers.

Millennials, those between the ages of 20 and 35, are fast becoming the most prominent and desirable demographic group for retailers and other businesses.

This infographic presents insightful statistics on what customers want, what frustrates them (and what happens when they’re not happy), why they buy, and how important customer experience is to generating brand loyalty.

With so much information at their fingertips, you’d think shoppers would know exactly what they wanted before stepping foot in a store. But when we surveyed 1,000 consumers, at least half of them go shopping before they’ve made up their minds.

Whether you're prospecting from Twitter, Facebook, or your website, by adding the "Click-To-Schedule" Twibbon to your Facebook and Twitter avatar, you'll be letting your prospects and followers know they can book a confirmed meeting with you 24/7 - 365 at a time that works for them, and doesn't conf

Adding a “Click-To-Schedule” button to your Facebook page is a great way to engage your leads who are interested right now through social media! Here is how you can add a “Click-To-Schedule” button to your Facebook page.