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The Intelligent Appointment Scheduling Blog

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by Chris Carroll | July 28, 2016

Alleviating Patient ‘Traffic Jams’ at Medical Labs

Beyond appointment scheduling, a customer-experience solution for lab facilities also would include queue management system and related services to help patients check in automatically upon arrival, minimize wait times, and avoid confusion about who is next in line.

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by Cimarron Buser | July 21, 2016

Microsoft Announces Upcoming Scheduling App for Small Businesses—But What About Everyone Else?

Microsoft’s investment in adding scheduling capabilities to extend “basic calendar” within Office 365 is yet another milestone in the ongoing evolution of our appointment-driven economy.

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by Chris Carroll | July 13, 2016

Amazon Prime Day Spurs Retail Frenzy

Though Amazon’s Prime Day has spurred a retail frenzy that offers consumers lower price points and fast shipping, it cannot replicate the brick-and-mortar retail experience consumers still enjoy.

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by Tom O'Brien | July 5, 2016

Reimagining Retail at Future Stores 2016

The retail industry is on the move, and will be making strides to improve the experiences of consumers and associates, both physically and digitally.

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by Kevin Flanagan | June 30, 2016

TimeTrade “Whips” Up a Frenzy at TechJam

Two weeks ago, TimeTrade had a great recipe for fun at Boston TechJam, an annual get together for established and emerging tech innovators.

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by Chris Carroll | June 7, 2016

Consumer Banking Survey 2016

We broke our findings down by demographic, so you get granular data on millennials and Gen Z – particularly in the context of their preference for interacting with their bank via mobile devices.

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by Chris Carroll | June 2, 2016

Virtual Agents and Chatbots Put the ‘Assist’ In Assistant

Consumers want help in making decisions and leading companies will provide this help in a timely manner, whether it be via voice, text, chat or in-person.

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by Chris Carroll | May 13, 2016

East to the West – Future Stores 2016 Just Weeks Away

Stop by to chat about the changing role of brick and mortar retail in today’s shopping landscape and what retailers can do to stand out from the crowd and deliver superior in-store experience.

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