Black Friday in a World of Beacons and Maps
Black Friday will always be crazy. But as smart phone technology gets better, and stores begin to integrate more mapping software and beacons into their multi channel shopping strategies the big day might get a little more manageable.
Change or Die – The New Reality for Retail Banks
As we look to 2015, it’s a safe assumption that customer loyalty doesn’t exist in the retail banking industry. So what can executives do to keep customers happy and attract new ones?
Five Things Consumers Want from Retail Brands
There’s a lot of talk about the “massive transformation” in retail, but small changes can pay off big for brands. When retailers are agile enough to make fast fixes, they build instant credibility – and trust – with shoppers while paving the way for long-lasting success and sales.
5 Key Technologies for Increasing Retail Sales
Fewer consumers are citing convenience as the principal driver for online shopping, and 91% of those surveyed reported they think it’s easier to complete a purchase in-store rather than online or on a mobile device.
In-Home Design Services Build Customer Satisfaction
Whether customers shop through catalogs or online, Smith+Noble’s mission is to provide “the best values in high-quality window treatments and the best service experience.”
5 Ways Banks Can Deliver an Exceptional Customer Experience
More than just a trendy catch phrase, research from a wide range of respected sources shows that the customer experience is the key factor that can best help banks build trust, capture and retain customers.
Market Brief – How Sprint Increased Customer Satisfaction
Operating in an ultra-competitive industry, Sprint needed a way to differentiate from the competition with highly demanding customers.
Why Banks are Moving to Responsive Engagement Solutions
Needham Bank’s customers now have single-click access to personalized appointments, right from the bank’s website. By clicking the ‘Schedule a Call’ button, customers can choose a specific time, branch, and representative to get the answers and help they need.