Banking

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by Steve Connolly | February 3, 2020

What’s the busy season for Credit Unions? The answer may surprise you.

TimeTrade has concluded a preliminary study of appointment data and the surprising results may help Credit Unions better prepare for the peak times their customers want to engage with them.

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by Deidre Moore | December 31, 2019

Our Top 10 Blog Posts of 2019: Winning in the Customer Experience Era

Whether it was new ideas about how to drive more appointment traffic with solutions like search integration and experiential learning, or how to enrich the experience once customers arrive, experience themes dominated our top performing blog posts of the year.

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by Lauren Mead | November 18, 2019

How Tucson Federal Credit Union Is Blending Digital and Physical Channels to Improve Member Engagement

TimeTrade CMO, Lauren Mead, sat down with Krystal Adams, VP of Member Experience at Tucson Federal Credit Union, to learn more about their unique in-branch challenges, and their success in scheduling thousands of new member appointments with TimeTrade.

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by Chris Carroll | November 11, 2019

Driving Higher Appointment Show Rates and Automatic Staff Alerts with TimeTrade Text Notifications

Text notifications are a great way to keep your customers and employees up to date with critical information about their upcoming appointments. Learn how to set them up to automatically deploy when certain time-frames and/or thresholds are met.

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by Chris Carroll | November 7, 2019

Fight of the Walk-In: Scheduled Vs Un-Scheduled Appointments

The benefits of online appointment scheduling for consumer retail, banks, and credit unions are well documented and include higher sales, loyal customers and members, and more engaged employees. But with most locations, there is a constant mix of pre-scheduled customers and walk-in traffic.

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by Steve Connolly | October 16, 2019

Delivering on the We’ve been expecting you promise

We developed the latest enhancements to our suite of queue management applications in partnership with our customers—some of the leading brands at the forefront of customer experience.

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by Chris Carroll | August 15, 2019

Scheduling Appointments with Google

Reserve with Google is a great way to capture interested and warm prospects from any inbound channel and book confirmed appointments right from Google. It works seamlessly through Google Search, Google Maps, and Google Assistant for scheduling appointments with retail, banks and credit unions.

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by Chris Carroll | July 1, 2019

Enjoy Your Vacation Without Missing Opportunities

Whether you’re skiing down the side of a mountain or kicking up your feet on a beach, everyone deserves their vacation time. But just because you’re on vacation, doesn’t mean you want to miss an opportunity to connect with a customer or prospect once you’re back.

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