Bank Execs, Customers Disagree on How Well Banks Deliver a Personalized Customer Experience
Bank executives are aware that customers want personalized service that meets their needs. But even armed with that knowledge, banks still fall short when it comes to the level of personalization they provide.
Simulchannel versus Omnichannel in Banking
A recent Banking Exchange article on BankingExchange.com discusses the notion of a “simulchannel” experience in banking. Author John Ginovsky describes simulchannel as customers wanting their banks to know them digitally as well as in person.
How One Credit Union Transformed Their Branches with TimeTrade
As a result of offering online appointment scheduling, Rivermark Credit Union saw a 40% increase in cross-sell ratio when members book an appointment.
Arizona Federal Credit Union Chooses TimeTrade to Personalize Customer Service
Banking by Appointment will enable Arizona Federal members to book in-branch, web and phone appointments or join the queue though a wide range of channels including the website, mobile app and by phone.
TimeTrade Heads West for The Business Banking Conference
The TimeTrade team will be on hand at our booth in the Lakes Ballroom to discuss current customer needs, service perceptions and ways that banks can improve the in-branch experience and build customer trust in the digital age.
Consumers Want to Meet with a Bank Associate
Though today’s hot conversations revolve around the “digitization of everything,” what TimeTrade’s latest research reveals is that consumers are actually looking more and more to in-person interaction.
State of Banking: Consumers Visit Their Branch at Least Once per Quarter
Results from this survey indicate that retail banking still has a ways to go in order to provide customers with the best banking experience. Banking by appointment solutions may in fact be the next step on many bank executives’ to-do list.
WBEY Episode 2 – Fully Automated Bank Branches, Buying the Apple Watch, and Financial Empowerment
On this episode of We’ve Been Expecting You, we discuss the latest banking technology trends, such as the fully automated and unmanned banking branch, the white glove experience Apple is working to deliver when buying their new watch, and how the way you sit can impact your decisions.