Banking

The TimeTrade team will be on hand at our booth in the Lakes Ballroom to discuss current customer needs, service perceptions and ways that banks can improve the in-branch experience and build customer trust in the digital age.

Though today’s hot conversations revolve around the “digitization of everything,” what TimeTrade’s latest research reveals is that consumers are actually looking more and more to in-person interaction.

Results from this survey indicate that retail banking still has a ways to go in order to provide customers with the best banking experience. Banking by appointment solutions may in fact be the next step on many bank executives’ to-do list.

On this episode of We’ve Been Expecting You, we discuss the latest banking technology trends, such as the fully automated and unmanned banking branch, the white glove experience Apple is working to deliver when buying their new watch, and how the way you sit can impact your decisions.

Join us as we give you our own take of the unmanned bank, and watch our episode of We’ve Been Expecting You on other interesting banking news.

Logix Federal Credit Union has recently found success in increasing business volume in its branches throughout the Los Angeles market by delivering a seamless and more integrated online/offline customer experience.

Superior customer experience is more crucial than ever in the banking industry, and a recent article by Barlow Research emphasizes the importance of the branch visit by highlighting banks who have made the process more efficient.

Welcome to the new age of customer activism. Many brands are learning to cope with an endless stream of commentary from customers who are newly empowered by social tools.