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The Intelligent Customer Engagement Blog

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by Kevin Flanagan | July 27, 2017

Giving Customers What They Want Is Recipe for Success at McDonald’s

McDonald’s seems to be enjoying a bit of a renaissance by continuing to do the things that made them the world’s preeminent fast-food brand, but also by focusing more on giving customers what they want, when they want it.

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by Kevin Flanagan | March 13, 2017

State of Retail 2017 [Infographic]

Take a look at this State of Retail 2017 infographic to see exactly where stores are performing well and where they have room for improvement, as they continue to battle online sellers for the minds, hearts and dollars of increasingly choosy consumers.

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by Gary Lombardo | February 27, 2017

Customer Engagement as a Differentiator 

Getting the attention of consumers and, more importantly, keeping them engaged is challenging. Unfortunately, consumers have grown accustomed to not being engaged because poor experiences when interacting with brands are typically the norm.

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by Kevin Flanagan | February 14, 2017

Consumers Still Like to Shop in Stores—But They’d Like it Even Better if They Received a More Personalized Customer Experience

Consumers said they plan to shop in stores in 2017 as much (70 percent) if not more (14 percent) than they did last year, according to the new TimeTrade State of Retail 2017 survey report.

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by Kevin Flanagan | January 16, 2017

NRF BIG Show Draws Crowds for Retail Conversations

Once again, the world of retail has taken over the Javits Center in New York City for the annual NRF BIG Show. TimeTrade is there, of course, ready to demonstrate our unique approach to appointment-driven personalization. You’ll find us—with a crowd—in booth #2235.

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by Kevin Flanagan | January 4, 2017

Retailers Rolling Out High-Tech Shopping Innovations to Draw More Customers into Stores

An Associated Press article previewing the annual Consumer Electronics Show gadget-fest which kicks off in Las Vegas on Jan. 5, described some of the cutting-edge technologies retailers are piloting in an effort to bring customers into physical stores.

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by Kevin Flanagan | January 3, 2017

How Retailers Can Put Some “Happy” into Many Returns

According to a recent article from Forbes, this Thursday is expected to be the biggest day for consumers to return unwanted holiday gifts.

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by Kevin Flanagan | November 23, 2016

Tips for a Smarter Black Friday

When it comes to Black Friday, the key to have a successful experience is being smarter than other consumers. Hi Tom

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