Retail

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by Lauren Mead | March 8, 2020

Six Women Transforming Retail Today

We're using International Women's Day as an opportunity to highlight some of the dynamic women who are making an impact in retail, an industry that generates more than $4 trillion in sales annually.

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by Lauren Mead | March 5, 2020

Shopping without Boundaries: The Quest for Omnichannel Personalization

Best-in-class retailers are focusing their efforts on improving how they personalize the online and offline buying journey as one — with the goal of creating a seamless experience that is frictionless and more satisfying for customers.

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by Deidre Moore | January 28, 2020

Gen Z Prefer People Over Tech While Shopping In-Store

While Gen Z's preference for online shopping steals most of the headlines, what this influential consumer demographic say they really want is more personalized and in-person retail interactions.

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by Cimarron Buser | January 20, 2020

Machines Serving People? The Personal Experience at NRF 2020

At NRF 2020, the trend continues towards automation and harnessing AI to make it easier for customers to connect with the right employees – not just a bot.

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by Deidre Moore | December 31, 2019

Our Top 10 Blog Posts of 2019: Winning in the Customer Experience Era

Whether it was new ideas about how to drive more appointment traffic with solutions like search integration and experiential learning, or how to enrich the experience once customers arrive, experience themes dominated our top performing blog posts of the year.

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by Deidre Moore | December 10, 2019

New Research Exposes What Really Matters to Customers When Choosing In-Store vs. Online Shopping

2019 Future Stores research indicates brands need to better manage all aspects of customer engagement to bridge an expectations gap and deliver seamless, anytime experiences.

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by Chris Carroll | November 11, 2019

Driving Higher Appointment Show Rates and Automatic Staff Alerts with TimeTrade Text Notifications

Text notifications are a great way to keep your customers and employees up to date with critical information about their upcoming appointments. Learn how to set them up to automatically deploy when certain time-frames and/or thresholds are met.

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by Chris Carroll | November 7, 2019

Fight of the Walk-In: Scheduled Vs Un-Scheduled Appointments

The benefits of online appointment scheduling for consumer retail, banks, and credit unions are well documented and include higher sales, loyal customers and members, and more engaged employees. But with most locations, there is a constant mix of pre-scheduled customers and walk-in traffic.

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