The Intelligent Appointment Scheduling Blog

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by Cimarron Buser | February 5, 2018

Reserve with Google: Enabling the “Second Wave” in appointment-based booking

In this new era, consumers will expect that Google helps them book appointments and location-based businesses will benefit from these more engaged prospects.

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by Cimarron Buser | January 18, 2018

NRF 2018: Retailers Must Use AI for Intelligent Customer Engagement

Among the many cool technologies and solutions we saw at NRF 2018 Retail's Big Show & EXPO, one over-arching theme stood out: artificial intelligence (AI) can help retailers achieve their ultimate goal of intelligent customer engagement.

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by Kevin Flanagan | November 21, 2017

How to Improve Brick-and-Mortar Sales this Holiday Season

Brick-and-mortar retailers need to get people into their stores for the upcoming holiday shopping season. We have a few suggestions on how they can do that by providing exceptional service that online stores can't match.

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by Kevin Flanagan | September 21, 2017

Welcome to KohlAzon (or Is It AmaKohl?)

In an interesting retail innovation, Kohl's and Amazon announced that Kohl's will begin offering Amazon customers free returns of unwanted items starting next month at 82 stores in Chicago and Los Angeles.

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by Kevin Flanagan | July 27, 2017

Giving Customers What They Want Is Recipe for Success at McDonald’s

McDonald’s seems to be enjoying a bit of a renaissance by continuing to do the things that made them the world’s preeminent fast-food brand, but also by focusing more on giving customers what they want, when they want it.

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by Kevin Flanagan | March 13, 2017

State of Retail 2017 [Infographic]

Take a look at this State of Retail 2017 infographic to see exactly where stores are performing well and where they have room for improvement, as they continue to battle online sellers for the minds, hearts and dollars of increasingly choosy consumers.

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by Gary Lombardo | February 27, 2017

Customer Engagement as a Differentiator 

Getting the attention of consumers and, more importantly, keeping them engaged is challenging. Unfortunately, consumers have grown accustomed to not being engaged because poor experiences when interacting with brands are typically the norm.

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by Kevin Flanagan | February 14, 2017

Consumers Still Like to Shop in Stores—But They’d Like it Even Better if They Received a More Personalized Customer Experience

Consumers said they plan to shop in stores in 2017 as much (70 percent) if not more (14 percent) than they did last year, according to the new TimeTrade State of Retail 2017 survey report.

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