Gen Z Prefer People Over Tech While Shopping In-Store
While Gen Z's preference for online shopping steals most of the headlines, what this influential consumer demographic say they really want is more personalized and in-person retail interactions.
Machines Serving People? The Personal Experience at NRF 2020
At NRF 2020, the trend continues towards automation and harnessing AI to make it easier for customers to connect with the right employees – not just a bot.
Our Top 10 Blog Posts of 2019: Winning in the Customer Experience Era
Whether it was new ideas about how to drive more appointment traffic with solutions like search integration and experiential learning, or how to enrich the experience once customers arrive, experience themes dominated our top performing blog posts of the year.
New Research Exposes What Really Matters to Customers When Choosing In-Store vs. Online Shopping
2019 Future Stores research indicates brands need to better manage all aspects of customer engagement to bridge an expectations gap and deliver seamless, anytime experiences.
Driving Higher Appointment Show Rates and Automatic Staff Alerts with TimeTrade Text Notifications
Text notifications are a great way to keep your customers and employees up to date with critical information about their upcoming appointments. Learn how to set them up to automatically deploy when certain time-frames and/or thresholds are met.
Fight of the Walk-In: Scheduled Vs Un-Scheduled Appointments
The benefits of online appointment scheduling for consumer retail, banks, and credit unions are well documented and include higher sales, loyal customers and members, and more engaged employees. But with most locations, there is a constant mix of pre-scheduled customers and walk-in traffic.
Increasing Meeting Show Rates – Connecting with Customers Before Scheduled Appointments
In today’s always-on world, consumers are in the driver’s seat and the expectation is that brands will deliver what customers need when and where they need it, whether that’s online or in-person. Learn how leading brands have turned to intelligent appointment scheduling with queue management tools.
Delivering on the We’ve been expecting you promise
We developed the latest enhancements to our suite of queue management applications in partnership with our customers—some of the leading brands at the forefront of customer experience.