Retail

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by Tom O'Brien | June 16, 2020

Retail Recovery Package Helps Brands Safely Re-open Locations with Virtual and In-Store Appointments

Retailers are beginning the reopening process, but the landscape has changed dramatically in a few months. Consumers are uncertain about how they want to interact with brands, and a patchwork of guidelines across states impacts how and when national retailers can open their doors regionally.

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by Deidre Moore | May 27, 2020

David’s Bridal Turns to Appointment Scheduling to Engage Shoppers Virtually

Retailers across the country are actively planning how to safely reopen their doors or welcome customers as COVID social distancing orders are rolled back across the country. While experts don't know exactly how customers will feel about shopping in stores, they agree that retail will be different.

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by Deidre Moore | May 14, 2020

Are Retailers Ready for Increased BOPIS Demand?

One trend that analysts expect to remain long after the pandemic subsides is the shift towards buying online and picking up in-store (BOPIS). That’s because the nature of BOPIS offers consumers a convenient way to shop while also providing a safer alternative to browsing in-stores.

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by Lauren Mead | April 13, 2020

Retail Will Look Different After COVID-19, Here’s How to Plan for the Recovery

Amid the Coronavirus quarantine, consumer habits are quickly shifting, and retailers are looking at ways to connect with consumers in the short- and long-term. Here’s how to personalize online and offline interactions and form long lasting loyalty, even at a distance.

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by Lauren Mead | March 8, 2020

Six Women Transforming Retail Today

We're using International Women's Day as an opportunity to highlight some of the dynamic women who are making an impact in retail, an industry that generates more than $4 trillion in sales annually.

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by Lauren Mead | March 5, 2020

Shopping without Boundaries: The Quest for Omnichannel Personalization

Best-in-class retailers are focusing their efforts on improving how they personalize the online and offline buying journey as one — with the goal of creating a seamless experience that is frictionless and more satisfying for customers.

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by Deidre Moore | January 28, 2020

Gen Z Prefer People Over Tech While Shopping In-Store

While Gen Z's preference for online shopping steals most of the headlines, what this influential consumer demographic say they really want is more personalized and in-person retail interactions.

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by Cimarron Buser | January 20, 2020

Machines Serving People? The Personal Experience at NRF 2020

At NRF 2020, the trend continues towards automation and harnessing AI to make it easier for customers to connect with the right employees – not just a bot.

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