Retail

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by Lauren Mead | April 2, 2019

How to Deliver on the Promise of Personalized Appointments

Regardless of who your customer or prospect is, booking the appointment is only the first step in developing a long-lasting relationship. The next step is providing a meeting experience that is just as seamless and personal as the initial booking.

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by Deidre Moore | March 21, 2019

The Rise of the Customer Champion in the Age of Automation

Automation has been suffering from a bad reputation problem lately. This is especially true in the retail sector where a recent survey indicated 2 of 3 retail workers fear technology will overtake many of their job duties. But there's a much more optimistic tone among industry insiders and analysts.

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by Deidre Moore | March 5, 2019

Scheduling Your Way to a Better Customer Experience

Customized experiences, from personal shoppers, to DIY classes, to investment advice, requires quite a bit of scheduling behind the scenes so customers enjoy a seamless experience.

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by Lauren Mead | January 21, 2019

Here’s what Gen-Z and Millennial Shoppers Really Want in 2019

The holiday shopping numbers from 2018, the strongest in six years indicate that retail sales are healthy but urgency looms to keep Millennials and Gen-Z engaged is top of mind for retailers.

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by Cimarron Buser | January 10, 2019

How To Create A Truly Personalized Retail Experience

As we prepare for NRF2019 in New York, we wanted to share this fascinating interview from the CMO On-The-Go podcast on the emerging technologies that impact real-world business and consumer interactions.

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by Deidre Moore | December 28, 2018

Year in Review: Our Top 10 Blog Posts of 2018

Here are the blog posts and topics our readers loved most this year. In case you missed them, here’s the Top 10 list and stay tuned for more content in 2019!

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by Chris Carroll | December 27, 2018

Transform the Chaos of Holiday Returns Into a Loyalty Building Opportunity

The 2018 holiday season holds a lot of promise for retailers but all that holiday cheer comes with a sobering dark spot—the high price of returns. Learn a better way to manage return season with personalization and intelligent appointments.

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by Lauren Mead | December 3, 2018

Five Retail Trends to Watch in 2019

The good news is retail sales continue to rise month-over-month. With a strong economy and low unemployment, sales are forecasted to remain strong throughout 2019, though the rate of growth is expected to slow. Here’s what the experts say are most important for success in the year ahead.

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