How Retailers Can Put Some “Happy” into Many Returns
According to a recent article from Forbes, this Thursday is expected to be the biggest day for consumers to return unwanted holiday gifts.
Tips for a Smarter Black Friday
When it comes to Black Friday, the key to have a successful experience is being smarter than other consumers. Hi Tom
Do Customer Loyalty Programs Really Work?
Customer loyalty programs and memberships have been around for decades. But are these programs causing businesses to actually miss out on key opportunities that truly build customer loyalty?
eBook Sheds Light on What Millennial Consumers Really Want
Research shows, despite having come of age in the era of smartphones and apps, millennial consumers still value in-person contact with various service providers.
Why Millennial Consumers Want Personalized Service [Infographic]
Millennials, those between the ages of 20 and 35, are fast becoming the most prominent and desirable demographic group for retailers and other businesses.
Why Customer Engagement Matters [Infographic]
This infographic presents insightful statistics on what customers want, what frustrates them (and what happens when they’re not happy), why they buy, and how important customer experience is to generating brand loyalty.
How a Wireless Carrier Uses TimeTrade to Serve its Customers
Let’s take a look at how a leading regional wireless service provider is generating positive business results using TimeTrade’s online scheduling software.
Retailers Innovate Stores to Enhance Customer Experience
Companies that provide their customers easy-to-use self-service tools so they can schedule one-on-one time with knowledgeable store personnel will become the leaders in this new era of customer personalization.