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The Intelligent Appointment Scheduling Blog

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by Chris Carroll | August 30, 2016

Insights on Retail Customer Personalization from Our Recent Webinar

I recently hosted the webinar “Trends in Retail and the Personalized Experience,” during which I discussed research on the latest trends in retail with expert panelists.The key takeaway was that technology is not the complete solution when it comes to delivering personalization in retail.

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by Chris Carroll | August 23, 2016

3 Ways Retailers Can Win the Back-to-School Shopping Season

Here are three tactics retailers can use to attract shoppers into their stores, so the merchants can earn a healthy return on their back-to-school promotion investments.

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by Chris Carroll | August 15, 2016

Trends in Retail and the Personalized Experience

Even though 93 percent of retail decision makers say service personalization is a strategic focus, only one-quarter of consumers feel they receive a consistent, personal experience across channels.

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by Chris Carroll | July 20, 2016

Savvy Retailers Are Capitalizing on Pokémon Go Craze

Of course, one wonders how long the Pokémon Go trend will last. But while it does, smart retailers will gamify their locations and turn Pokémon Go into a revenue opportunity.

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by Chris Carroll | July 13, 2016

Amazon Prime Day Spurs Retail Frenzy

Though Amazon’s Prime Day has spurred a retail frenzy that offers consumers lower price points and fast shipping, it cannot replicate the brick-and-mortar retail experience consumers still enjoy.

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by Tom O'Brien | July 5, 2016

Reimagining Retail at Future Stores 2016

The retail industry is on the move, and will be making strides to improve the experiences of consumers and associates, both physically and digitally.

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by Chris Carroll | May 31, 2016

Personalization In Retail: A Reality Check

“Close to 50% of store associates believe they do not know enough about the products and services they are selling. In fact, over half of store associates admit they have lied to a customer due to a lack of product knowledge.”

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by Chris Carroll | May 13, 2016

East to the West – Future Stores 2016 Just Weeks Away

Stop by to chat about the changing role of brick and mortar retail in today’s shopping landscape and what retailers can do to stand out from the crowd and deliver superior in-store experience.

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