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The Intelligent Appointment Scheduling Blog

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by Chris Carroll | September 20, 2016

How a Wireless Carrier Uses TimeTrade to Serve its Customers

Let’s take a look at how a leading regional wireless service provider is generating positive business results using TimeTrade’s online scheduling software.

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by Chris Carroll | September 8, 2016

Retailers Innovate Stores to Enhance Customer Experience

Companies that provide their customers easy-to-use self-service tools so they can schedule one-on-one time with knowledgeable store personnel will become the leaders in this new era of customer personalization.

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by Chris Carroll | August 30, 2016

Insights on Retail Customer Personalization from Our Recent Webinar

I recently hosted the webinar “Trends in Retail and the Personalized Experience,” during which I discussed research on the latest trends in retail with expert panelists.The key takeaway was that technology is not the complete solution when it comes to delivering personalization in retail.

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by Chris Carroll | August 23, 2016

3 Ways Retailers Can Win the Back-to-School Shopping Season

Here are three tactics retailers can use to attract shoppers into their stores, so the merchants can earn a healthy return on their back-to-school promotion investments.

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by Chris Carroll | August 15, 2016

Trends in Retail and the Personalized Experience

Even though 93 percent of retail decision makers say service personalization is a strategic focus, only one-quarter of consumers feel they receive a consistent, personal experience across channels.

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by Chris Carroll | July 20, 2016

Savvy Retailers Are Capitalizing on Pokémon Go Craze

Of course, one wonders how long the Pokémon Go trend will last. But while it does, smart retailers will gamify their locations and turn Pokémon Go into a revenue opportunity.

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by Chris Carroll | July 13, 2016

Amazon Prime Day Spurs Retail Frenzy

Though Amazon’s Prime Day has spurred a retail frenzy that offers consumers lower price points and fast shipping, it cannot replicate the brick-and-mortar retail experience consumers still enjoy.

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by Tom O'Brien | July 5, 2016

Reimagining Retail at Future Stores 2016

The retail industry is on the move, and will be making strides to improve the experiences of consumers and associates, both physically and digitally.

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