The Intelligent Appointment Scheduling Blog

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by Gary Lombardo | February 27, 2017

Customer Engagement as a Differentiator 

Getting the attention of consumers and, more importantly, keeping them engaged is challenging. Unfortunately, consumers have grown accustomed to not being engaged because poor experiences when interacting with brands are typically the norm.

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by Kevin Flanagan | February 14, 2017

Consumers Still Like to Shop in Stores—But They’d Like it Even Better if They Received a More Personalized Customer Experience

Consumers said they plan to shop in stores in 2017 as much (70 percent) if not more (14 percent) than they did last year, according to the new TimeTrade State of Retail 2017 survey report.

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by Kevin Flanagan | January 16, 2017

NRF BIG Show Draws Crowds for Retail Conversations

Once again, the world of retail has taken over the Javits Center in New York City for the annual NRF BIG Show. TimeTrade is there, of course, ready to demonstrate our unique approach to appointment-driven personalization. You’ll find us—with a crowd—in booth #2235.

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by Kevin Flanagan | January 4, 2017

Retailers Rolling Out High-Tech Shopping Innovations to Draw More Customers into Stores

An Associated Press article previewing the annual Consumer Electronics Show gadget-fest which kicks off in Las Vegas on Jan. 5, described some of the cutting-edge technologies retailers are piloting in an effort to bring customers into physical stores.

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by Kevin Flanagan | January 3, 2017

How Retailers Can Put Some “Happy” into Many Returns

According to a recent article from Forbes, this Thursday is expected to be the biggest day for consumers to return unwanted holiday gifts.

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by Kevin Flanagan | November 23, 2016

Tips for a Smarter Black Friday

When it comes to Black Friday, the key to have a successful experience is being smarter than other consumers. Hi Tom

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by Chris Carroll | November 9, 2016

Do Customer Loyalty Programs Really Work?

Customer loyalty programs and memberships have been around for decades. But are these programs causing businesses to actually miss out on key opportunities that truly build customer loyalty?

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by Chris Carroll | October 18, 2016

eBook Sheds Light on What Millennial Consumers Really Want

Research shows, despite having come of age in the era of smartphones and apps, millennial consumers still value in-person contact with various service providers.

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