Why Customer Engagement Matters [Infographic]
This infographic presents insightful statistics on what customers want, what frustrates them (and what happens when they’re not happy), why they buy, and how important customer experience is to generating brand loyalty.
How a Wireless Carrier Uses TimeTrade to Serve its Customers
Let’s take a look at how a leading regional wireless service provider is generating positive business results using TimeTrade’s online scheduling software.
Retailers Innovate Stores to Enhance Customer Experience
Companies that provide their customers easy-to-use self-service tools so they can schedule one-on-one time with knowledgeable store personnel will become the leaders in this new era of customer personalization.
Insights on Retail Customer Personalization from Our Recent Webinar
I recently hosted the webinar “Trends in Retail and the Personalized Experience,” during which I discussed research on the latest trends in retail with expert panelists.The key takeaway was that technology is not the complete solution when it comes to delivering personalization in retail.
3 Ways Retailers Can Win the Back-to-School Shopping Season
Here are three tactics retailers can use to attract shoppers into their stores, so the merchants can earn a healthy return on their back-to-school promotion investments.
Trends in Retail and the Personalized Experience
Even though 93 percent of retail decision makers say service personalization is a strategic focus, only one-quarter of consumers feel they receive a consistent, personal experience across channels.
Savvy Retailers Are Capitalizing on Pokémon Go Craze
Of course, one wonders how long the Pokémon Go trend will last. But while it does, smart retailers will gamify their locations and turn Pokémon Go into a revenue opportunity.