WBEY Episode 2 – Fully Automated Bank Branches, Buying the Apple Watch, and Financial Empowerment
On this episode of We’ve Been Expecting You, we discuss the latest banking technology trends, such as the fully automated and unmanned banking branch, the white glove experience Apple is working to deliver when buying their new watch, and how the way you sit can impact your decisions.
Next Gen Personal Shopping Services
Personal shopping is another arm of the “Concierge Economy.” With apps like Uber and OpenTable, everyone with a smartphone has a driver waiting or a reservation at their favorite restaurant.
WBEY Episode 1 – Top Retailers, Best Buy’s New Wedding Registry, & Interactive Dressing Rooms
On this episode of “We’ve Been Expecting You” Mike and Chris discuss the PWC report on top retailers, Best Buy releasing their version of the wedding registry, and the new Memory Mirror designed to help consumers find the clothes they need.
We’ve Been Expecting You – The Awful Retail Associate
Customer experience isn’t something you should leave to chance. Guaranteeing a knowledgeable associate is available when your customer needs help is the best way to create an amazing customer experience and increase your sales.
We’ve Been Expecting You – The Wicked Smart Mirror
MemoMi out of the Palo Alto area has been working on a “Memory Mirror” that will assist shoppers when buying clothes by allowing them to compare outfits and colors. We were lucky enough to get a very early version of the Memory Mirror right in our own store!
Walmart Knows What Millennials Want From Retailers
A recent article by AdAge points out that the hottest big retailer among Millennials is Walmart. The article cites Walmart’s focus on online and mobile search to be the driver for its partnership with popular Millennial brands, such as Tommee Tippee baby bottles.
A Paradigm Shift In Retail Consumer Behavior
When I need new running shoes, I research new models online, then go into the store to try them on. I always buy the same brand, but every year the new models have a different look and feel. I like to go into the store to see how they fit and talk to the store associate about features.