Attracting and Satisfying The Modern Consumer
Retailers shouldn’t be asking: how do we create a personalized experience for our consumers? Instead, they should be asking: how do we give more control to our consumers so that they can create their own personalized experience?
Demographics Drive Different Shopping Habits
Our latest infographic reveals why retailers must keep different demographics in mind in terms of marketing in order to improve their retail customer experience.
WBEY Episode 2 – Fully Automated Bank Branches, Buying the Apple Watch, and Financial Empowerment
On this episode of We’ve Been Expecting You, we discuss the latest banking technology trends, such as the fully automated and unmanned banking branch, the white glove experience Apple is working to deliver when buying their new watch, and how the way you sit can impact your decisions.
Next Gen Personal Shopping Services
Personal shopping is another arm of the “Concierge Economy.” With apps like Uber and OpenTable, everyone with a smartphone has a driver waiting or a reservation at their favorite restaurant.
WBEY Episode 1 – Top Retailers, Best Buy’s New Wedding Registry, & Interactive Dressing Rooms
On this episode of “We’ve Been Expecting You” Mike and Chris discuss the PWC report on top retailers, Best Buy releasing their version of the wedding registry, and the new Memory Mirror designed to help consumers find the clothes they need.
We’ve Been Expecting You – The Awful Retail Associate
Customer experience isn’t something you should leave to chance. Guaranteeing a knowledgeable associate is available when your customer needs help is the best way to create an amazing customer experience and increase your sales.
We’ve Been Expecting You – The Wicked Smart Mirror
MemoMi out of the Palo Alto area has been working on a “Memory Mirror” that will assist shoppers when buying clothes by allowing them to compare outfits and colors. We were lucky enough to get a very early version of the Memory Mirror right in our own store!
Walmart Knows What Millennials Want From Retailers
A recent article by AdAge points out that the hottest big retailer among Millennials is Walmart. The article cites Walmart’s focus on online and mobile search to be the driver for its partnership with popular Millennial brands, such as Tommee Tippee baby bottles.