The Intelligent Appointment Scheduling Blog

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by Marketing | June 22, 2015

Walmart Knows What Millennials Want From Retailers

A recent article by AdAge points out that the hottest big retailer among Millennials is Walmart. The article cites Walmart’s focus on online and mobile search to be the driver for its partnership with popular Millennial brands, such as Tommee Tippee baby bottles.

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by Marketing | May 28, 2015

A Paradigm Shift In Retail Consumer Behavior

When I need new running shoes, I research new models online, then go into the store to try them on. I always buy the same brand, but every year the new models have a different look and feel. I like to go into the store to see how they fit and talk to the store associate about features.

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by Gary Ambrosino | May 21, 2015

Survey Shock: Amazon Shoppers Prefer a Store

The main driver for retail convergence is a change in purchase behavior that continues to include the in-store experience as a main factor in the purchase decision.

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by Tom O'Brien | May 18, 2015

Shock Survey: 70% of Retail Consumers Would Prefer to Shop in a Physical Amazon Store vs. Amazon.com

Despite the hype around online shopping, consumers still look to shop in the physical store. TimeTrade’s study investigates consumer preferences and features data collected from a survey of over 1,000 consumers focusing on their perceptions and habits around retail shopping.

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by Gary Ambrosino | April 16, 2015

The Appleization of Retail: How Apple Used Customer Expectations to Enhance Their Retail Customer Experience

Apple is adapting to customer expectations by incorporating prioritization to help customers with what they need, when they need it. Replicating this model across the industry is a win-win, as both shoppers and retailers alike benefit from finding the right help at the right time.

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by Paul Gillin | March 20, 2015

Customers Are in Control – Deal with It

Welcome to the new age of customer activism. Many brands are learning to cope with an endless stream of commentary from customers who are newly empowered by social tools.

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by Tom O'Brien | March 5, 2015

Retail Reality Check [Infographic]

With so much information at their fingertips, you’d think shoppers would know exactly what they wanted before stepping foot in a store. But when we surveyed 1,000 consumers, at least half of them go shopping before they’ve made up their minds.

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by Tom O'Brien | February 20, 2015

U.S. Social Commerce Trends – 2012-2015 [Infographic]

The good news is for social commerce is trends are showing growth. The question remains, will social commerce see higher growth in months and years to come?

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