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The Intelligent Appointment Scheduling Blog

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by Chris Carroll | August 6, 2014

5 Key Technologies for Increasing Retail Sales

Fewer consumers are citing convenience as the principal driver for online shopping, and 91% of those surveyed reported they think it’s easier to complete a purchase in-store rather than online or on a mobile device.

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by Chris Carroll | July 30, 2014

Some Online Retailers Seeing Value in Opening Bricks-and-Mortar Shops Via LA Times

As more stores increase their online commerce, consumers still crave a person to person connection to help with the purchasing process. A recent article in the LA Times looks at online retailers who are opening brick-and-mortar locations to build their customer base and drive brand loyalty.

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by Chris Carroll | July 7, 2014

In-Home Design Services Build Customer Satisfaction

Whether customers shop through catalogs or online, Smith+Noble’s mission is to provide “the best values in high-quality window treatments and the best service experience.”

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by Chris Carroll | April 4, 2014

Market Brief – How Sprint Increased Customer Satisfaction

Operating in an ultra-competitive industry, Sprint needed a way to differentiate from the competition with highly demanding customers.

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by Chris Carroll | March 31, 2014

Customer Loyalty Is Dead. Long Live Engagement!

A fantastic article by Executive Director Curtis Bingham fosters new ideas around customer-centric management in the pursuit of better business results. Curtis provides a provocative perspective on customer loyalty and engagement.

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by Chris Carroll | March 28, 2014

Everyone can create a ‘Genius Bar’ customer experience | Adrian Swinscoe

Adrian Swinscoe sat down with our very own Gary Ambrosino, President and COO of TimeTrade to discuss what banks and retailers can do to fight today's showrooming.

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by Chris Carroll | January 8, 2014

TimeTrade at NRF Big Show 2014

NRF's Big Show is less than a week away and we've never been more excited to join and to be an official sponsor. TimeTrade will be at booth #2130 there showing you how responsive customer engagement builds brand loyalty and higher lifetime customer value.

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by Chris Carroll | September 9, 2013

Offer a Personalized Retail Customer Experience

60% of retailers think a personalized experience is the #1 thing missing from their stores. In part 1 of our 4 part on-demand webinar series we'll examine how retailers are creating great customer experiences which drive revenue with customer experience expert, Mike Wittenstein.

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