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The Intelligent Customer Engagement Blog

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by Chris Carroll | August 2, 2016

Simulchannel versus Omnichannel in Banking

A recent Banking Exchange article on BankingExchange.com discusses the notion of a “simulchannel” experience in banking. Author John Ginovsky describes simulchannel as customers wanting their banks to know them digitally as well as in person.

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by Tom O'Brien | July 27, 2016

How One Credit Union Transformed Their Branches with TimeTrade

As a result of offering online appointment scheduling, Rivermark Credit Union saw a 40% increase in cross-sell ratio when members book an appointment.

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by Kevin Flanagan | July 14, 2016

Arizona Federal CU Chooses TimeTrade to Personalize Customer Service

Banking by Appointment will enable Arizona Federal members to book in-branch, web and phone appointments or join the queue though a wide range of channels including the website, mobile app and by phone.

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by Chris Carroll | April 28, 2016

TimeTrade Heads West for The Business Banking Conference

The TimeTrade team will be on hand at our booth in the Lakes Ballroom to discuss current customer needs, service perceptions and ways that banks can improve the in-branch experience and build customer trust in the digital age.

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by Chris Carroll | April 12, 2016

Consumers Want to Meet with a Bank Associate

Though today’s hot conversations revolve around the “digitization of everything,” what TimeTrade’s latest research reveals is that consumers are actually looking more and more to in-person interaction.

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by Marketing | August 20, 2015

State of Banking: Consumers Visit Their Branch at Least Once per Quarter

Results from this survey indicate that retail banking still has a ways to go in order to provide customers with the best banking experience. Banking by appointment solutions may in fact be the next step on many bank executives’ to-do list.

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by Chris Carroll | July 16, 2015

WBEY Episode 2 – Fully Automated Bank Branches, Buying the Apple Watch, and Financial Empowerment

On this episode of We’ve Been Expecting You, we discuss the latest banking technology trends, such as the fully automated and unmanned banking branch, the white glove experience Apple is working to deliver when buying their new watch, and how the way you sit can impact your decisions.

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by Chris Carroll | July 16, 2015

The Unmanned Bank Branch

Join us as we give you our own take of the unmanned bank, and watch our episode of We’ve Been Expecting You on other interesting banking news.

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