Customer Loyalty Is Dead. Long Live Engagement!

Mother using smart phone to pay for purchases in store Avatar for Chris Carroll

A fantastic article by Executive Director Curtis Bingham fosters new ideas around customer-centric management in the pursuit of better business results. Curtis provides a provocative perspective on customer loyalty and engagement.

This article is the exact reason why a Responsive Engagement Platform is key to building trust and boosting customer satisfaction.  By connecting your customers with knowledgeable staff at the time they need help you will build a fantastic relationship with your customers.  You don’t need the best price to win your customers business, what you need is trust.

Read the full article article at

Avatar for Chris Carroll

Written by Chris Carroll

I'm the Product Marketing Manager at TimeTrade. I focus on the customer experience of the product and use our customer learnings to help update our workflows and create materials to help train our users. I also focus on our client facing marketing programs, social media initiatives, and content curation.

Schedule a Conversation with TimeTrade