Consumer Banking Survey 2016
We broke our findings down by demographic, so you get granular data on millennials and Gen Z – particularly in the context of their preference for interacting with their bank via mobile devices.
Virtual Agents and Chatbots Put the ‘Assist’ In Assistant
Consumers want help in making decisions and leading companies will provide this help in a timely manner, whether it be via voice, text, chat or in-person.
Personalization In Retail: A Reality Check
“Close to 50% of store associates believe they do not know enough about the products and services they are selling. In fact, over half of store associates admit they have lied to a customer due to a lack of product knowledge.”
East to the West – Future Stores 2016 Just Weeks Away
Stop by to chat about the changing role of brick and mortar retail in today’s shopping landscape and what retailers can do to stand out from the crowd and deliver superior in-store experience.
TimeTrade Heads West for The Business Banking Conference
The TimeTrade team will be on hand at our booth in the Lakes Ballroom to discuss current customer needs, service perceptions and ways that banks can improve the in-branch experience and build customer trust in the digital age.
Mobile Technology in Education Enables Post-Grad Career Guidance
Leading colleges and universities realize that using mobile technology in education actually enables students to meet with advisors who will help them launch their post college career.
How Girard Financial Group Delivers the Best Experience for their Clients
After the the 2008 financial crisis, Dan Girard knew that meetings with clients would provide an ideal opportunity to discuss their financial status, adjust goals and strategies, and help restore confidence.