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The Intelligent Appointment Scheduling Blog

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by Chris Carroll | May 4, 2015

An Efficient Branch Strategy Enables Banking Success

Superior customer experience is more crucial than ever in the banking industry, and a recent article by Barlow Research emphasizes the importance of the branch visit by highlighting banks who have made the process more efficient.

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by Gary Ambrosino | April 16, 2015

The Appleization of Retail: How Apple Used Customer Expectations to Enhance Their Retail Customer Experience

Apple is adapting to customer expectations by incorporating prioritization to help customers with what they need, when they need it. Replicating this model across the industry is a win-win, as both shoppers and retailers alike benefit from finding the right help at the right time.

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by Paul Gillin | March 20, 2015

Customers Are in Control – Deal with It

Welcome to the new age of customer activism. Many brands are learning to cope with an endless stream of commentary from customers who are newly empowered by social tools.

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by Tom O'Brien | March 5, 2015

Retail Reality Check [Infographic]

With so much information at their fingertips, you’d think shoppers would know exactly what they wanted before stepping foot in a store. But when we surveyed 1,000 consumers, at least half of them go shopping before they’ve made up their minds.

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by Tom O'Brien | February 20, 2015

U.S. Social Commerce Trends – 2012-2015 [Infographic]

The good news is for social commerce is trends are showing growth. The question remains, will social commerce see higher growth in months and years to come?

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by Tom O'Brien | December 23, 2014

Creating a Better In-Store Experience with Technology

Online retailers are a huge force in retail. Early doom-sayers predicted that online retailers would decimate brick-and-mortar stores. Brick-and-mortar clothing stores however hold one gimmick online retailers can’t. They offer a high sensory connection with the product.

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by Chris Carroll | December 15, 2014

BAI 2014 Recap and iPad Winner Drawing

We had a fantastic time at BAI in Chicago this year and met a lot of great and interesting people. Thank you to everyone who had stopped by our booth and for those of you who had dropped your card into our iPad drawing, it's time to see who has won the free iPad.

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by Tom O'Brien | November 26, 2014

Black Friday in a World of Beacons and Maps

Black Friday will always be crazy. But as smart phone technology gets better, and stores begin to integrate more mapping software and beacons into their multi channel shopping strategies the big day might get a little more manageable.

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