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The Intelligent Appointment Scheduling Blog

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by Tom O'Brien | November 26, 2014

Black Friday in a World of Beacons and Maps

Black Friday will always be crazy. But as smart phone technology gets better, and stores begin to integrate more mapping software and beacons into their multi channel shopping strategies the big day might get a little more manageable.

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by Chris Carroll | November 19, 2014

Change or Die – The New Reality for Retail Banks

As we look to 2015, it’s a safe assumption that customer loyalty doesn’t exist in the retail banking industry. So what can executives do to keep customers happy and attract new ones?

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by Chris Carroll | September 9, 2014

Five Things Consumers Want from Retail Brands

There’s a lot of talk about the “massive transformation” in retail, but small changes can pay off big for brands. When retailers are agile enough to make fast fixes, they build instant credibility – and trust – with shoppers while paving the way for long-lasting success and sales.

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by Chris Carroll | August 20, 2014

Lowe’s: Never Stop Improving

To compete and succeed against a wide variety of competitors, Lowe’s sees five factors that customers value foremost and which the company seeks to deliver.

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by Chris Carroll | August 6, 2014

5 Key Technologies for Increasing Retail Sales

Fewer consumers are citing convenience as the principal driver for online shopping, and 91% of those surveyed reported they think it’s easier to complete a purchase in-store rather than online or on a mobile device.

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by Chris Carroll | July 30, 2014

Some Online Retailers Seeing Value in Opening Bricks-and-Mortar Shops Via LA Times

As more stores increase their online commerce, consumers still crave a person to person connection to help with the purchasing process. A recent article in the LA Times looks at online retailers who are opening brick-and-mortar locations to build their customer base and drive brand loyalty.

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by Chris Carroll | July 23, 2014

Regions Bank Ranks as Top US Bank for Customer Service

Banks are increasingly proactive in pursuing new offerings, programs and processes that can deliver an improved customer experience. Among the circa 7,000 U.S. banks, one bank has given special attention to customer experience and service: Regions Bank.

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by Chris Carroll | July 7, 2014

In-Home Design Services Build Customer Satisfaction

Whether customers shop through catalogs or online, Smith+Noble’s mission is to provide “the best values in high-quality window treatments and the best service experience.”

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