Attracting and Satisfying The Modern Consumer
Retailers shouldn’t be asking: how do we create a personalized experience for our consumers? Instead, they should be asking: how do we give more control to our consumers so that they can create their own personalized experience?
Demographics Drive Different Shopping Habits
Our latest infographic reveals why retailers must keep different demographics in mind in terms of marketing in order to improve their retail customer experience.
WBEY Episode 2 – Fully Automated Bank Branches, Buying the Apple Watch, and Financial Empowerment
On this episode of We’ve Been Expecting You, we discuss the latest banking technology trends, such as the fully automated and unmanned banking branch, the white glove experience Apple is working to deliver when buying their new watch, and how the way you sit can impact your decisions.
The Unmanned Bank Branch
Join us as we give you our own take of the unmanned bank, and watch our episode of We’ve Been Expecting You on other interesting banking news.
Logix Increases Business Volume Through Appointment Scheduling
Logix Federal Credit Union has recently found success in increasing business volume in its branches throughout the Los Angeles market by delivering a seamless and more integrated online/offline customer experience.
Next Gen Personal Shopping Services
Personal shopping is another arm of the “Concierge Economy.” With apps like Uber and OpenTable, everyone with a smartphone has a driver waiting or a reservation at their favorite restaurant.
WBEY Episode 1 – Top Retailers, Best Buy’s New Wedding Registry, & Interactive Dressing Rooms
On this episode of “We’ve Been Expecting You” Mike and Chris discuss the PWC report on top retailers, Best Buy releasing their version of the wedding registry, and the new Memory Mirror designed to help consumers find the clothes they need.
We’ve Been Expecting You – The Awful Retail Associate
Customer experience isn’t something you should leave to chance. Guaranteeing a knowledgeable associate is available when your customer needs help is the best way to create an amazing customer experience and increase your sales.