Shock Survey: 70% of Retail Consumers Would Prefer to Shop in a Physical Amazon Store vs. Amazon.com
Despite the hype around online shopping, consumers still look to shop in the physical store. TimeTrade’s study investigates consumer preferences and features data collected from a survey of over 1,000 consumers focusing on their perceptions and habits around retail shopping.
TimeTrade Highlighted In Boston Globe Article
Boston Globe business journalist, Scott Kirsner, highlights TimeTrade and how he easily booked an appointment to talk with our CEO, Gary Ambrosino.
An Efficient Branch Strategy Enables Banking Success
Superior customer experience is more crucial than ever in the banking industry, and a recent article by Barlow Research emphasizes the importance of the branch visit by highlighting banks who have made the process more efficient.
The Appleization of Retail: How Apple Used Customer Expectations to Enhance Their Retail Customer Experience
Apple is adapting to customer expectations by incorporating prioritization to help customers with what they need, when they need it. Replicating this model across the industry is a win-win, as both shoppers and retailers alike benefit from finding the right help at the right time.
Customers Are in Control – Deal with It
Welcome to the new age of customer activism. Many brands are learning to cope with an endless stream of commentary from customers who are newly empowered by social tools.
Retail Reality Check [Infographic]
With so much information at their fingertips, you’d think shoppers would know exactly what they wanted before stepping foot in a store. But when we surveyed 1,000 consumers, at least half of them go shopping before they’ve made up their minds.
U.S. Social Commerce Trends – 2012-2015 [Infographic]
The good news is for social commerce is trends are showing growth. The question remains, will social commerce see higher growth in months and years to come?
Creating a Better In-Store Experience with Technology
Online retailers are a huge force in retail. Early doom-sayers predicted that online retailers would decimate brick-and-mortar stores. Brick-and-mortar clothing stores however hold one gimmick online retailers can’t. They offer a high sensory connection with the product.