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The Intelligent Appointment Scheduling Blog

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by Chris Carroll | May 29, 2014

5 Ways Banks Can Deliver an Exceptional Customer Experience

More than just a trendy catch phrase, research from a wide range of respected sources shows that the customer experience is the key factor that can best help banks build trust, capture and retain customers.

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by Chris Carroll | May 15, 2014

Wake-Up Call for Retail Banks: How Long Will Customers Wait for Service?

Customer loyalty is a dying breed in retail banking today as banks consistently miss the mark on what really matters when attracting and retaining customers, according to a new Banking Customer Experience survey from TimeTrade.

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by Chris Carroll | April 4, 2014

Market Brief – How Sprint Increased Customer Satisfaction

Operating in an ultra-competitive industry, Sprint needed a way to differentiate from the competition with highly demanding customers.

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by Chris Carroll | March 31, 2014

Customer Loyalty Is Dead. Long Live Engagement!

A fantastic article by Executive Director Curtis Bingham fosters new ideas around customer-centric management in the pursuit of better business results. Curtis provides a provocative perspective on customer loyalty and engagement.

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by Chris Carroll | March 28, 2014

Everyone can create a ‘Genius Bar’ customer experience | Adrian Swinscoe

Adrian Swinscoe sat down with our very own Gary Ambrosino, President and COO of TimeTrade to discuss what banks and retailers can do to fight today's showrooming.

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by Chris Carroll | March 21, 2014

US Money – Why You Hate Your Bank

A recent article from US Money “Why You hate Your Bank,” captured the results last week from a report from Capgemini revealing that more than half of banking customers say they are likely to switch banks over the next six months.

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by Tom O'Brien | March 7, 2014

Why Banks are Moving to Responsive Engagement Solutions

Needham Bank’s customers now have single-click access to personalized appointments, right from the bank’s website. By clicking the ‘Schedule a Call’ button, customers can choose a specific time, branch, and representative to get the answers and help they need.

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by Chris Carroll | January 8, 2014

TimeTrade at NRF Big Show 2014

NRF's Big Show is less than a week away and we've never been more excited to join and to be an official sponsor. TimeTrade will be at booth #2130 there showing you how responsive customer engagement builds brand loyalty and higher lifetime customer value.

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