Lowe’s: Never Stop Improving
To compete and succeed against a wide variety of competitors, Lowe’s sees five factors that customers value foremost and which the company seeks to deliver.
5 Key Technologies for Increasing Retail Sales
Fewer consumers are citing convenience as the principal driver for online shopping, and 91% of those surveyed reported they think it’s easier to complete a purchase in-store rather than online or on a mobile device.
Some Online Retailers Seeing Value in Opening Bricks-and-Mortar Shops Via LA Times
As more stores increase their online commerce, consumers still crave a person to person connection to help with the purchasing process. A recent article in the LA Times looks at online retailers who are opening brick-and-mortar locations to build their customer base and drive brand loyalty.
Regions Bank Ranks as Top US Bank for Customer Service
Banks are increasingly proactive in pursuing new offerings, programs and processes that can deliver an improved customer experience. Among the circa 7,000 U.S. banks, one bank has given special attention to customer experience and service: Regions Bank.
In-Home Design Services Build Customer Satisfaction
Whether customers shop through catalogs or online, Smith+Noble’s mission is to provide “the best values in high-quality window treatments and the best service experience.”
Delivering The Unparalleled Customer Experience in Banking
Learn how UMB Bank is delivering the unparalleled customer experience.
5 Ways Banks Can Deliver an Exceptional Customer Experience
More than just a trendy catch phrase, research from a wide range of respected sources shows that the customer experience is the key factor that can best help banks build trust, capture and retain customers.
Wake-Up Call for Retail Banks: How Long Will Customers Wait for Service?
Customer loyalty is a dying breed in retail banking today as banks consistently miss the mark on what really matters when attracting and retaining customers, according to a new Banking Customer Experience survey from TimeTrade.