The Intelligent Appointment Scheduling Blog

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by Chris Carroll | September 9, 2014

Five Things Consumers Want from Retail Brands

There’s a lot of talk about the “massive transformation” in retail, but small changes can pay off big for brands. When retailers are agile enough to make fast fixes, they build instant credibility – and trust – with shoppers while paving the way for long-lasting success and sales.

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by Chris Carroll | August 20, 2014

Lowe’s: Never Stop Improving

To compete and succeed against a wide variety of competitors, Lowe’s sees five factors that customers value foremost and which the company seeks to deliver.

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by Chris Carroll | August 6, 2014

5 Key Technologies for Increasing Retail Sales

Fewer consumers are citing convenience as the principal driver for online shopping, and 91% of those surveyed reported they think it’s easier to complete a purchase in-store rather than online or on a mobile device.

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by Chris Carroll | July 30, 2014

Some Online Retailers Seeing Value in Opening Bricks-and-Mortar Shops Via LA Times

As more stores increase their online commerce, consumers still crave a person to person connection to help with the purchasing process. A recent article in the LA Times looks at online retailers who are opening brick-and-mortar locations to build their customer base and drive brand loyalty.

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by Chris Carroll | July 23, 2014

Regions Bank Ranks as Top US Bank for Customer Service

Banks are increasingly proactive in pursuing new offerings, programs and processes that can deliver an improved customer experience. Among the circa 7,000 U.S. banks, one bank has given special attention to customer experience and service: Regions Bank.

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by Chris Carroll | July 7, 2014

In-Home Design Services Build Customer Satisfaction

Whether customers shop through catalogs or online, Smith+Noble’s mission is to provide “the best values in high-quality window treatments and the best service experience.”

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by Chris Carroll | June 11, 2014

Delivering The Unparalleled Customer Experience in Banking

Learn how UMB Bank is delivering the unparalleled customer experience.

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by Chris Carroll | May 29, 2014

5 Ways Banks Can Deliver an Exceptional Customer Experience

More than just a trendy catch phrase, research from a wide range of respected sources shows that the customer experience is the key factor that can best help banks build trust, capture and retain customers.

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