What’s the busy season for Credit Unions? The answer may surprise you.
TimeTrade has concluded a preliminary study of appointment data and the surprising results may help Credit Unions better prepare for the peak times their customers want to engage with them.
Gen Z Prefer People Over Tech While Shopping In-Store
While Gen Z's preference for online shopping steals most of the headlines, what this influential consumer demographic say they really want is more personalized and in-person retail interactions.
Machines Serving People? The Personal Experience at NRF 2020
At NRF 2020, the trend continues towards automation and harnessing AI to make it easier for customers to connect with the right employees – not just a bot.
Five Keys to Winning Over Institutional Buyers
While buyers seek more custom solutions and advice-focused interactions, asset managers seem to struggle with the transition from transactional to advisory relationships. Engaging institutional buyers in the digital age requires a fresh mindset and new enabling technologies.
Our Top 10 Blog Posts of 2019: Winning in the Customer Experience Era
Whether it was new ideas about how to drive more appointment traffic with solutions like search integration and experiential learning, or how to enrich the experience once customers arrive, experience themes dominated our top performing blog posts of the year.
New Research Exposes What Really Matters to Customers When Choosing In-Store vs. Online Shopping
2019 Future Stores research indicates brands need to better manage all aspects of customer engagement to bridge an expectations gap and deliver seamless, anytime experiences.
Tire and Auto Service Providers: Stop Spinning Your Wheels When It Comes to Service Scheduling
Tire and auto service centers can use online appointment scheduling software to grow their business and more fully utilize their technicians, service bays, equipment and parts.
Supercharging chat using Intelligent Appointment Scheduling across EVERY channel
Chatbots are fine for handling simple website conversations while your team focuses on higher-value sales activities. But let’s face it, significant business deals are rarely sealed via chat sessions. Closing a sale typically requires multiple meetings or calls for in-depth discussions.