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The Intelligent Customer Engagement Blog

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by Kevin Flanagan | November 23, 2016

Tips for a Smarter Black Friday

When it comes to Black Friday, the key to have a successful experience is being smarter than other consumers. Hi Tom

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by Kevin Flanagan | November 16, 2016

What is a STELLAR Salesperson? (And How You Can Become One)

While becoming a stellar salesperson requires great products and services, support, good management and hard work, there are also lots of software tools—including online scheduling software from TimeTrade—that can help you become one.

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by Chris Carroll | November 9, 2016

Do Customer Loyalty Programs Really Work?

Customer loyalty programs and memberships have been around for decades. But are these programs causing businesses to actually miss out on key opportunities that truly build customer loyalty?

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by Chris Carroll | October 20, 2016

Why Customer Wait Times Are Weighing Down Your Bottom Line

According to TimeTrade surveys of consumers across various verticals (retail, banking, healthcare, etc.), the average person is not willing to wait more than 10 minutes for service.

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by Kevin Flanagan | October 18, 2016

Why Millennial Consumers Want Personalized Service [Infographic]

Millennials, those between the ages of 20 and 35, are fast becoming the most prominent and desirable demographic group for retailers and other businesses.

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by Chris Carroll | October 18, 2016

eBook Sheds Light on What Millennial Consumers Really Want

Research shows, despite having come of age in the era of smartphones and apps, millennial consumers still value in-person contact with various service providers.

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by Lauren Mead | October 14, 2016

True Customer Engagement is a journey, not a sprint…

Understanding what triggers customers to purchase again or even share their great experience with friends or social channels is critical in making this a repeatable process.

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by Kevin Flanagan | October 12, 2016

What Classic Songs Have in Common with Sales Success

Given that the process of mutual self-discovery in sales is very similar to what two people go through as they fall in love with one another, it’s irresistible to pair three popular classic rock love songs that capture the essence of each step of the Appointment Cycle.

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