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The Intelligent Customer Engagement Blog

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by Steve Connolly | October 7, 2016

Making LinkedIn Pro Finder Perfect!

If you’re a freelancer, embed a link in your profile so that interested employers can get on your calendar easily and quickly within a couple of seconds instead of several email exchanges.

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by Chris Carroll | October 5, 2016

It’s Customer Service Week (and Why It’s Important)!

Today’s consumers want personalized service and attention, and businesses must evolve and improve their customer service across all touch points of the customer journey.

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by Tom O'Brien | October 4, 2016

Create Conversations that Drive Business at BAI Beacon

Come visit TimeTrade this week at BAI Beacon and learn how your organization can implement our industry-leading, enterprise SaaS solution for customer engagement, led by our pioneering financial advisor appointment setting capability.

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by Tom O'Brien | September 30, 2016

Why Customer Engagement Matters [Infographic]

This infographic presents insightful statistics on what customers want, what frustrates them (and what happens when they’re not happy), why they buy, and how important customer experience is to generating brand loyalty.

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by Chris Carroll | September 30, 2016

Why Customer Engagement Matters

The last thing a customer wants when shopping for any item is a poor experience with a sales representative. How a customer interacts with a brand is what makes or breaks their brand loyalty.

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by Lauren Mead | September 28, 2016

Fundamentally improving the way businesses engage with customers

Our new Customer Engagement Cloud fundamentally improves how businesses engage with customers by helping them manage the most critical part of the customer journey: the live conversation.

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by Steve Connolly | September 22, 2016

Making The Most of Dreamforce 2016!

There are fewer B2B conferences as valuable or as intimidating as Salesforce’s annual Dreamforce conference, held this year from October 4th through the 7th in downtown San Francisco.

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by Chris Carroll | September 20, 2016

How a Wireless Carrier Uses TimeTrade to Serve its Customers

Let’s take a look at how a leading regional wireless service provider is generating positive business results using TimeTrade’s online scheduling software.

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