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The Intelligent Customer Engagement Blog

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by Chris Carroll | September 15, 2016

Effectively Insuring Your College Student

An in-person meeting with your insurance agent will help determine your needs and enable your agent to make well-informed recommendations about insurance for college students.

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by Lauren Mead | September 12, 2016

Match That: LogMeIn Selects TimeTrade to Help Sales Connect with More Prospects

When we see a dynamic business simplifying dated processes and solving problems, our heart goes aflutter. So when we recently had the chance to work with LogMeIn, well… let’s just say they had us at “hello.”

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by Chris Carroll | September 8, 2016

Retailers Innovate Stores to Enhance Customer Experience

Companies that provide their customers easy-to-use self-service tools so they can schedule one-on-one time with knowledgeable store personnel will become the leaders in this new era of customer personalization.

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by Chris Carroll | September 6, 2016

Millennials and Financial Services

Financial advisors must remember that millennials are an age group to be taken seriously, as they will drive the majority of financial services business during the next several years.

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by Chris Carroll | September 1, 2016

Appointment Scheduling for On-Demand College Students

The age of the on-demand economy has taken a firm hold in higher education. Leading colleges and universities will recognize this trend and provide campus tools and applications that meet the demands of today’s students.

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by Chris Carroll | August 30, 2016

Insights on Retail Customer Personalization from Our Recent Webinar

I recently hosted the webinar “Trends in Retail and the Personalized Experience,” during which I discussed research on the latest trends in retail with expert panelists.The key takeaway was that technology is not the complete solution when it comes to delivering personalization in retail.

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by Chris Carroll | August 23, 2016

3 Ways Retailers Can Win the Back-to-School Shopping Season

Here are three tactics retailers can use to attract shoppers into their stores, so the merchants can earn a healthy return on their back-to-school promotion investments.

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by Chris Carroll | August 15, 2016

Trends in Retail and the Personalized Experience

Even though 93 percent of retail decision makers say service personalization is a strategic focus, only one-quarter of consumers feel they receive a consistent, personal experience across channels.

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