What is customer engagement and why does it matter? Creating a personalized, repeatable customer experience–every time you engage–is the key to long-term success. This infographic presents insightful statistics on what customers want, what frustrates them (and what happens when they’re not happy), why they buy, and how important customer experience is to generating brand loyalty.
Retail Recovery Package Helps Brands Safely Re-open Locations with Virtual and In-Store Appointments
Retailers are beginning the reopening process, but the landscape has changed dramatically in a few months. Consumers are uncertain about how they want to interact with brands, and a patchwork of guidelines across states impacts how and when national retailers can open their doors regionally.
David’s Bridal Turns to Appointment Scheduling to Engage Shoppers Virtually
Retailers across the country are actively planning how to safely reopen their doors or welcome customers as COVID social distancing orders are rolled back across the country. While experts don't know exactly how customers will feel about shopping in stores, they agree that retail will be different.
Are Retailers Ready for Increased BOPIS Demand?
One trend that analysts expect to remain long after the pandemic subsides is the shift towards buying online and picking up in-store (BOPIS). That’s because the nature of BOPIS offers consumers a convenient way to shop while also providing a safer alternative to browsing in-stores.