With just days left to go in 2018, we thought it was the right time to take a look back at the blog posts and topics our readers loved most this year.
In case you missed them, here’s a quick Top 10 list. Enjoy, and we look forward to bringing you more engaging content in 2019!
- 7 Best Examples of OmniChannel in Retail
- Reserve with Google: Enabling the “Second Wave” in Appointment-based Booking
- 10 Keys to a Winning Customer Experience Strategy for Banks
- Intelligent Appointment Scheduling: AI’s New Role in Optimizing Customer Engagement
- The State of Sales 2018: How TimeTrade is Driving Sales Success at the Intersection of AI and Productivity
- IBM: Riding the AI Wave to Engage its Customers
- National Bank of Canada: Making Customer Service the Key to Successful In-Person Banking
- Experiential Retail: Lessons for Creating New Levels of In-Store Engagement
- B2B Buyers Are Dissatisfied with Sellers’ Customer Engagement Strategies
- Google Duplex Shows That Scheduling Has Gone Mainstream. Are You Ready?
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Cheers, and Happy New Year!