Increase loyalty and profitability through personalized auto services
Appointment Scheduling Software from TimeTrade enables service centers like yours to capture customers at the peak of their interest from any marketing channel and schedule personalized auto services. Service centers benefit by satisfying more customers, increasing technician and bay utilization, and optimizing parts inventory while seamlessly welcoming scheduled and walk-in customers.
Auto and Tire Service Businesses Benefit from Intelligent Appointment Scheduling
More Services Completed
Utilize each bay, technician, and service equipment to its full potential by intelligently scheduling auto services.
Adapt to Customer Traffic
Easily service scheduled and walk-in customers. Spread customer visits across available slots to smooth peak visiting hours.
Optimize Inventory & Transfers
Tailor availability to account for parts and tools needed for scheduled services, reducing on-site depreciation, storage costs, and unnecessary part transfers.
Schedule auto services directly through your existing marketing channels
Schedule maintenance and installation appointments through your website, email marketing, social media, direct mail campaigns and more. Customers can choose the closest locations and services desired at the date and time they prefer. Service stations benefit from understanding when appointments are scheduled, vehicle details, and required parts or equipment to provide a “we’ve been expecting you” experience.
Schedule the right service, technician, equipment, bay and more – every time
TimeTrade’s patented Smart Matching and Appointment Routing understands which skilled employees, equipment, resources, and locations can best serve each customer’s need and will only provide available times that meet those criteria.
Fully customizable to follow your unique service center requirements
TimeTrade’s configurable and customizable platform easily follow your business rules and integrates with 3rd party data warehouses ensuring a smooth customer experience. Quickly identify lead time for ordering parts, see which service locations are available, and allocate time for preparation and clean up. Limit and expand available times to accommodate busy walk-in times, and spread service utilization to serve more customers faster.
Reminder notifications keep service appointments top of mind
Remind customers of their upcoming service appointments with confirmation and reminder notifications. Text and email notifications are sent to customers at customizable intervals to ensure customers arrive for their appointments. Customers are also able to reply to text notifications to confirm or cancel their appointment. This maximizes utilization of your skilled technicians and equipment.
Frictionless service for pre-scheduled and walk-in appointments
Easily welcome walk-in visitors and pre-scheduled customers with Queue Manager. Visitors can check in via the self-service kiosk or with an employee using the Concierge Mobile App. Employees have a clear picture of scheduled and walk-in service requests, can add customers to the queue and notify waiting customers through the app. Customers are always aware of their place in line with Queue Display, a digital signage app, which shows a list of customers waiting.
Enable employees to provide the best customer experience
TimeTrade’s Concierge Mobile App empowers employees and managers by providing them with a simple, yet powerful customer management interface. Employees can greet visitors, view scheduled appointments, customers currently being serviced, and estimated wait times. They can also add customers to the service queue or schedule future service appointments, capture detailed customer information, mark appointment start, and end times as well as no-shows. As wait times increase, employees can be proactively notified to take action and adjust customer queue priority.
Build trust with accurate wait times
Provide customers with clarity into location traffic and wait times before they even step foot out of their home. Visitors can search for the closest location with the shortest wait and are able to check in online, saving their spot in the queue, or schedule a future appointment.
Drive business growth with actionable data
Adapt and improve after each customer appointment with TimeTrade’s essential customer experience analytics. Track and report on Net Promoter Scores, marketing campaign performance, staff efficiency and more with valuable Next Best Action™ data. Learn how many appointments have been scheduled, completed or missed, and review employee utilization so you can adjust staffing levels based on customer demand.
Complete the customer experience picture
Capture the voice of your customer from every appointment. Customizable feedback surveys drive Net Promoter Scores and tie powerful KPIs directly to customer experience. Customers receive the text or email survey immediately after an appointment, increasing response rates and providing valuable feedback.