Personalize the Banking Experience with Appointment Scheduling
Be the bank customers love. Transform your bank and provide a true omnichannel experience. Even in a mobile-driven economy, customers still value an accessible, personal connection with their bank. That’s why seven of the top 10 banks in the country trust TimeTrade.
78% of consumers who come into the branch need help with a complex transaction that requires assistance from a specialist.
Provide a Service Guarantee
Provide every customer a guaranteed time to talk with “We’ve been expecting you” service. When a customer enters your branch with either a pre-booked appointment or as a walk-in, the appropriate staff member will assist them every time.
Execute Successful Campaigns
Maximize digital channels and amplify marketing efforts
Capture and convert customers from your website, email campaigns or social channels to in-branch or virtual appointments. Easily demonstrate campaign success with reports that provide visibility into which campaigns directly influenced in-branch traffic.
Drive meaningful conversations
Create cross-selling opportunities
With Concierge, your staff will know what the customer wants to discuss before the meeting even begins. They’ll be fully prepared for the conversation ahead of time and ready to suggest other products that may be a fit for the customer—creating an impactful cross-selling opportunity. Information gathered throughout the appointment process provides valuable data for Next Best Action.
Manage branch traffic
Improve in-branch customer flow
Your customers hate to wait. Long lines and inefficient service can leave them frustrated, and they may not return. Effectively manage lobby chaos and provide customers a quick, easy way to get assistance when they walk into your branch, increasing satisfaction and loyalty.
Create valuable interactions
Improve call center satisfaction
Equip call center reps to better respond to customer needs by giving them the ability to schedule appointments for customers in-branch, by phone or virtually, with the right banking professional. This reduces time on hold and increases call resolution results. Customers also can book a future appointment—even after call center hours—by using Interactive Voice Appointments.
57% of banking consumers say they would like to interact with a person at the branch instead of virtually or by phone.
Make banking human
Build the branch of the future
Even in an online world, customers still want to interact with a professional they trust before making important financial decisions. Providing the right resource is critical when your customers need assistance—whether it’s over the phone, virtually or in the branch.