Integrated scheduling software for retail banks
Be the bank customers love. Transform your bank and provide a true omnichannel experience. Even in a mobile-driven economy, customers still value an accessible, personal connection with their bank. That’s why ten of the top 20 banks in the country trust our appointment scheduling software for retail banks.
Provide every customer a guaranteed time to talk with “We’ve been expecting you” service. When a customer enters your branch with either a pre-booked appointment or as a walk-in, the appropriate staff member will assist them every time.
Maximize digital channels and amplify marketing efforts
Capture and convert customers from your website, email campaigns or social channels to in-branch or virtual appointments. Easily demonstrate campaign success with reports that provide visibility into which campaigns directly influenced in-branch traffic.
Improve in-branch customer flow
Your customers hate to wait. Long lines and inefficient service can leave them frustrated, and they may not return. Effectively manage lobby chaos and provide customers a quick, easy way to get assistance when they walk into your branch, increasing satisfaction and loyalty.
Improve call center satisfaction
Equip call center reps to better respond to customer needs by giving them the ability to schedule appointments for customers in-branch, by phone or virtually, with the right banking professional. This reduces time on hold and increases call resolution results. Customers also can book a future appointment—even after call center hours—by using Interactive Voice Appointments.
57% of banking consumers say they would like to interact with a person at the branch instead of virtually or by phone.
Build the branch of the future
Even in an online world, customers still want to interact with a professional they trust before making important financial decisions. Providing the right resource is critical when your customers need assistance—whether it’s over the phone, virtually or in the branch.