Unify staff and transform business
As an operations professional, you’re responsible for customer satisfaction, staffing and resource optimization, and location logistics—all while working to achieve your company’s goals. With TimeTrade, you can unify your staff by empowering each employee with the tools they need to prepare for customer engagements, deliver on their expectations, and create personalized experiences—every time.
Bring customers to you
Drive customers to your locations by engaging with them on your website and bringing them into your locations—with a guaranteed time to speak with the staff member best qualified to meet their needs.
Lobby flow management
Improve the customer experience when your customers are at your location. Equip staff with tools to handle lobby flow efficiently by checking in customers as soon as they walk in, managing accurate service expectations.
Determine staff productivity
Accurately measure staff productivity and efficiency —data gathered from the appointment can help determine average wait times, peak volume times, and items sold during each transaction.
Make better use of your associates' time
You know your customers hate waiting in line. With appointment scheduling, they can either book an appointment in advance using the channel of their choice, or check in at your location and book an upcoming appointment. They’ll always be matched with an employee best qualified to meet their needs, ensuring a higher level of overall satisfaction with your brand. The ability to manage employees to successfully meet customer demands will help you run your operation more efficiently, and make better use of your associates’ time.
See appointment quality
Measuring customer satisfaction immediately after the appointment helps paint a clear picture of your location operations, measured by what we call the Appointment Quality Index®.
Intelligent Appointment Scheduling to fit every need
TimeTrade Scheduler is available in four deployment options to fit your unique business needs. Need help deciding what appointment solution is right for you?
Solve the challenge of scheduling multiple locations, staff and resources with Intelligent Appointment Scheduling™ and queue management built for organizations that need a highly scalable and secure solution.
Events & Classes
Simplify event and class registration allowing organizations to execute experiential buying programs at scale strengthening the value of their brand and customer loyalty.
Leverage the combined power of the world’s leading intelligent online appointment scheduling system booking meetings right within the world’s leading CRM solution: Salesforce.