Gain a competitive advantage and improve customer experiences with the power of online scheduling across all digital channels
In this technology-driven age, we’re accustomed to having myriad innovative products and services at our fingertips. With the ever-growing popularity of smartphones and tablets, which give consumers access to the internet 24/7, savvy businesses are increasingly relying on web-based online scheduling technologies to reach prospects and customers.
Organizations need to leverage new technologies to continue meeting customer expectations. Online appointment and meeting scheduling is a powerful solution businesses can use to gain a competitive advantage while providing an exceptional customer experience.
What is Online Scheduling?
Online scheduling software is a tool that can be integrated into any website. It allows prospects and customers to make appointments over the internet with their consultant, sales rep, or service agent in just a few clicks. Placing a “schedule an appointment” button on your organization’s website makes it easy for prospects and customers to schedule and confirm appointments.
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Online Scheduling Software Features
Allowing customers to schedule appointments online provides several key business advantages:
- It’s quick. Unlike traditional methods of appointment scheduling, online scheduling means clients won’t call and sit on hold waiting to make an appointment. They also no longer have to leave messages and hope for a timely callback. With online scheduling, prospects can schedule and confirm appointments immediately—at their convenience. Customers are already on your website, why make them pick up the phone to call your company, when they could just click a scheduling link on your site? Don’t lose sales because you failed to make it easy for prospects to connect with you.
- It’s seamless. TimeTrade’s online appointment scheduling solution connects to your Outlook, Google Calendar or iCal Calendar, so prospects and customers can view your team’s real-time availability and schedule an appointment at a mutually convenient time. End frustrating and time-consuming voicemail and email tag. Instead, let prospects and customers easily make appointments on their own, without getting lost in the shuffle.
- It’s convenient. With online scheduling, prospects and customers don’t have to wait for your office to open to make an appointment. They can access your team through your website 24 hours a day, 7 days a week—even on weekends and holidays. What’s more, TimeTrade offers online appointment scheduling for mobile devices, so your clients and prospects can make an appointment with you while they’re on the go.
- It’s competitive. If your competition is using online scheduling software, your customers are going to expect you to offer it, too. Market-leading brands, from Lowe’s, Sprint and BestBuy, to Sephora, Nordstrom and ADP have already adopted online scheduling. And if you’re competitors aren’t using it, all the better for you. You can gain a clear market advantage by deploying this convenient feature.
- It’s cost-effective. Implementing online scheduling software will reduce staffing needs and help you better allocate your resources. Because online scheduling allows consumers and businesses to make appointments on their own, you can lower the costs of associated with back-and-forth phone, email and paper forms. And that means your team won’t have to play “tag” to confirm appointments. Instead, they’ll spend less time on administrative tasks and more time actually selling products and improving customer satisfaction.
- It’s efficient. Scheduling software produces fewer no-shows than other scheduling methods. An online solution makes it faster and easier for your prospects and customers to verify the exact time and day of their appointments. And TimeTrade’s solution sends out confirmation emails, reminding people of their meetings. Plus, being part of the appointment-making process has an empowering effect on customers, making them active participants in the process also makes them more likely to show up to the appointment.
See Online Scheduling in Action
Online Scheduling software isn’t just for large corporations. Businesses of all types and sizes that book meetings, sales demos or customer service appointments can benefit from online scheduling. In fact, the Huffington Post named TimeTrade scheduling one of the “Top Ten Must-Have Sales and Marketing Business Tools”. Online scheduling reduces administrative costs, improves customer service and, ultimately, boosts your sales.