Transforming the relationship between retailers and shoppers

Retailers are constantly looking to reinvent the buying experience and create the store of the future, so we asked more than 1,000 consumers about their relationships with retail brands – what’s working, what’s not and most importantly, how retailers can improve.

“There’s a lot of talk about the need for massive transformation in retail, but small changes can pay off big for brands,” said Gary Ambrosino, CEO and president of TimeTrade. “When retailers are agile enough to make fast fixes, they build instant credibility – and trust – with shoppers while paving the way for long-lasting success and sales.”

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