Balancing Branch Operational Resiliency and Smarter Customer Engagements
If there are lessons 2020 taught us, they are humility, resilience, and communication. It may have been trial by fire, but banks and credit unions began the process to humanize banking and that journey must continue throughout 2021.This webinar covers how branches can remove low-value, high-volume interactions from their call center and branch to maximize high-value interactions. Also, will learn key trends and analytics that can help branches move from transactional relationships to valued customer engagements.
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