The Concierge Economy Webinar
Consumers now want on-demand help, whether it be for car service or making almost any purchasing decision, and today’s leading companies are shaping this expectation by providing personalized help immediately, via any channel. These organizations are setting the bar very high for customer experience as they provide affordable help in real time. This concierge-like service model for the masses has set the stage for what has become known as the on-demand or concierge economy.
Watch as we discuss how leading organizations are providing on-demand services and products, how the market continues to change, and what the future holds for the Concierge Economy.
The Concierge Economy Panelists
As Futurist for Rackspace, the leading Managed Cloud Computing Company, Robert Scoble travels the world looking for what’s happening on the bleeding edge of technology for Rackspace. He’s interviewed thousands of executives and technology innovators and reports what he learns in books (“The Age of Context,” a book coauthored with Forbes author Shel Israel, found at http://amzn.to/AgeOfContext ), YouTube, and many social media sites where he’s followed by millions of people.
Jeremiah Owyang is the Founder of Crowd Companies, an innovation club for Fortune 1000 companies, which focuses on how large companies tap the collaborative economy. He focuses on how disruptive technologies—such as social media, mobile, and IoT powers the collaborative economy—and impacts the relevance of corporations to customers. Jeremiah was an Industry Analyst at Forrester Research, a founding partner at Altimeter Group, and a web marketing leader at Hitachi.
Moderated by Sarah Wallace. Sarah currently works as the Principal Market Analyst for TimeTrade. Wallace provides market research and analysis of the retail, banking, financial services, health and wellness, higher education, insurance and telecom vertical markets. Prior to joining TimeTrade, Wallace served as an Analyst for Heaving Reading and has served as a market research analyst for 16 years.
Gary Ambrosino is the President and CEO of TimeTrade. For 25 years Gary has been involved in creating and leading innovative early stage companies and establishing accelerated sales and valuation growth. Before TimeTrade, Gary headed Cognio (acquired by Cisco) where he pioneered the field of intelligent spectrum management for WiFi systems. Earlier Gary was co-founder of SecureMedia (acquired by Google), one of the first DRM encryption systems for online content and spent 7 years with Hewlett-Packard in Silicon Valley. He holds a BSEE from Cornell and an MBA from Harvard.