Intelligent Appointment Scheduling: The Phygital Investment for Today & Tomorrow

More and more banks are going “phygital”, blurring the lines between digital channels and the experience available to customers when they visit a physical branch. Yet big challenges remain, including customer data availability, the need to arm in-branch associates with connected devices, and more.

Read the report detailing survey responses from 100 bank executives as they seek to deliver personalized experiences across all channels, including key recommendations for improving customer engagement and service.

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