C Spire, a regional wireless carrier, has used appointment scheduling to successfully enhance customer experience in its retail locations.
The company reports that it previously had a problem in being able to predict how many customers to expect at a particular date and time. This was especially a problem during peak shopping times, like the winter holiday season, and when new devices were launched.
Now, having a way for customers to be able to reserve a time when they can visit a store ensures that C Spire’s retail locations are prepared in advance for a customer’s visit, and the customer does not have to wait in queue.
Since implementing appointment scheduling, C Spire now routinely brings in over 1,000 reservations a month. This enables C Spire to provide one-on-one attention to customers at their convenience and reduce lines in its stores.