Branches Must Close the Gaps in their CX Strategy
Today’s customers expect omnichannel experiences requiring branch networks to provide seamless access to information, services and trusted experts wherever and whenever they engage. Yet as banks accelerated their digital transformation last year, many discovered gaps in their online strategy and inefficient customer interactions in the absence of physical branches.
This webinar replay highlights the best practices for breaking down silos to deliver exceptional customer experiences across all channels – self-service (digital), contact centers (phone, live chat), or specialized “expert” interactions (in-person, video or phone) – so that banks can continue to deliver the human touch in a socially distanced world.
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