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Retail Banking’s New Reality and the Future of the Branch

Future Branches brings together senior financial services professionals responsible for retail banking technology, experience, and strategy. In this interactive session, hear from a number of voices about the likely repercussions of the pandemic for retail branch banking, and offer recommendations on what US banks and credit unions must consider now to adequately prepare for the branch of the future.

Key Takeaways

  • The physical design changes required for bank branches to support consumer demands for cleanliness, social distancing, and safe contact with staff
  • New mandates for virtual and remote engagement options, banking by appointment, queue management, and other traffic containment strategies to preserve a high level of service while maintaining public health
  • The opportunity for new technology within the branch to bridge the mobile-physical divide

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