Senior retail executives share thoughts on changing customer landscape
In today’s retail industry, consumers have endless options at their fingertips. Getting customers to come back is the ultimate challenge.At the Future Stores 2013 Conference, TimeTrade surveyed senior retail executives to get their perspective on the changing retail landscape. Key findings included:
- Personalized customer experiences are the #1 thing missing from retail stores
- Sales increase by 25%-50% when customers are helped by a knowledgeable retail associate
- The best way to combat showrooming is to improve the customer experience
Read more to learn the survey findings.