St. John’s University Case Study
St. John’s University‘s College of Pharmacy and Health Sciences recently integrated appointment scheduling into their student advisement services.
What was once a manual process that created unnecessary redundancy and errors, is now a seamless experience for students who can self-schedule their own appointment at a time that is convenient for them. And, the college estimates it will save the institution 78 percent annually on operating costs.
Based on the solution’s Student Satisfaction Survey, 98 percent feel the self-service appointment scheduling is “easy” or “very easy” to use. One of the college’s students is quoted as saying, “It’s great! It avoids waiting in line at the dean’s office or wasting time going to the dean’s office to schedule an appointment.”