Winning with Customer Experience: Are you leaving your customers out in the cold?

In this webinar, we showcase three customer engagement strategies that real banks and credit unions have implemented to improve their customer experience initiatives during the pandemic. From self-service to personalized service – learn how financial institutions can continue to win with customer experience despite the chilling restrictions of the COVID 2.0 world.

What you’ll learn:

  • Why customers leave your institution for a better experience with challengers.
  • How to use your FI’s competitive edge (hint: your frontline) to deliver great customer experience with a hybrid digital + human approach.
  • Best practices to humanize the CX across all channels with tactics like self-service, appointment scheduling, and knowledge delivery.

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