Unlocking the Business Value of Your Appointment Data
Do you know what information is hiding in your appointment data? For adopters of queue and lobby management solutions, the answer may be more compelling than you realize. When used in combination with intelligent appointment scheduling, these solutions cannot only expose details of who’s booking in-branch appointments, and whether or not those bookings were fulfilled.
Deeper insights, including the reason for their visit, what happened when the customer arrived for their appointment, how long they waited, even their resulting actions and feedback post-appointment, are proving invaluable to brands looking to improve service levels and deliver a more personalized experience.
Download our latest ebook (10-minute read) to discover the multitude of business insights and KPIs residing in your appointment data, and the unique service and experience lessons to be learned from each.