Winning the Deal with Scheduling + Video Conferencing
Virtual selling is growing in both frequency and importance among business buyers. More and more companies are investing in scheduling solutions integrated with their company’s chosen collaboration software to accelerate online engagement and associated business cycles. But not all solutions are created equal.
Infographic: The State of Banking 2017
As technology evolves, there are more ways to do your banking, from brick-and-mortar branches to mobile apps. But despite the myriad of options, customers still value personalized service. This infographic highlights results from the TimeTrade State of Banking 2017 consumer survey.
Survey Highlights: What Consumers Want from Retailers
Given all the choices available for acquiring virtually any product or service, it’s no surprise that today’s consumers are more demanding than ever. TimeTrade surveyed more than 5,400 consumers to identify what they like—and don’t like—about their shopping experiences.
Infographic: State of Banking Executive Survey
More than half of consumers feel that their banks don’t know them as a customer. Fortunately, half of the C-level bank executives are focused on improving this: they have indicated that customer experience solutions are a top investment area for them in the near future.
Infographic: Insurance & the Customer Experience
In order for insurance providers to retain customers, they must adapt to changing consumer behavior, as consumers today desire prompt, personalized service. According to a recent TimeTrade survey, here is what 1,064 consumers reveal about their customer experience with the insurance provider.
Oregon State University Case Study
Read how OSU allows students to self-schedule appointments with advisors. Oregon State University has found a successful way to keep students academic plans on-track: they’ve implemented TimeTrade, allowing students to self-schedule their own appointments. The advisor’s busy times display in real-time, preventing double booking or the back and forth of email communication.
Texas Dow CU Case Study
Texas Dow implemented TimeTrade in their branches to strengthen customer relationships and improve experience.
When TDECU began rapidly expanding, they knew they needed to up their service level to match expansion. Scheduling appointments for 20 different locations was no longer feasible on two Outlook calendars, and they knew they needed to replace this method with a tool that could handle their complex scheduling needs, but at the same time decrease the impact on the staff.
Read this brief case study to see how TimeTrade helps TDECU deliver the highest level of Member service.
The In-Store Experience More Crucial Than Ever
Connecting the physical and digital in today’s retail industry is key. Everyone knows the importance of the online experience, as consumers are relying on their mobile phones more so than ever. However, in our research we found that people prefer to actually buy in-store to interact with the product and seek assistance before buying.
St. John’s University Case Study
St. John’s University‘s College of Pharmacy and Health Sciences recently integrated appointment scheduling into their student advisement services.
What was once a manual process that created unnecessary redundancy and errors, is now a seamless experience for students who can self-schedule their own appointment at a time that is convenient for them. And, the college estimates it will save the institution 78 percent annually on operating costs.
Based on the solution’s Student Satisfaction Survey, 98 percent feel the self-service appointment scheduling is “easy” or “very easy” to use. One of the college’s students is quoted as saying, “It's great! It avoids waiting in line at the dean's office or wasting time going to the dean's office to schedule an appointment.”