Survey Highlights: What Consumers Want from Retailers
Given all the choices available for acquiring virtually any product or service, it’s no surprise that today’s consumers are more demanding than ever. TimeTrade surveyed more than 5,400 consumers to identify what they like—and don’t like—about their shopping experiences.
What Consumers Want from Their Bank
Despite the convenience of online and mobile banking, TimeTrade’s survey of 2,000 bank customers shows that the branch is far from extinct. That’s why seven of the top 10 banks in the U.S. trust TimeTrade’s appointment-driven personalization to help them deliver “We’ve been expecting you” service.
TimeTrade Credit Union Consumer Survey 2016
Millennials represent a tremendous growth opportunity for credit unions. TimeTrade surveyed more than 1,000 credit union members about their experiences with their institution. Results reveal that members desire more personalization and in-person interaction at the branch than bank customers do.
TimeTrade State of Banking 2016 | How Consumers Interact
Online banking has taken the industry by storm – most consumers prefer to do simple banking tasks on their laptop or tablet, but what about the bigger decisions (getting a loan for a car or mortgage)?
Consumers want an in-person interaction with an expert. So how do banks make sure that when their customers do come into the branch, they’re getting the best possible experience with the bank? Read the report to get the statistics.