Infographic: The State of Banking 2017
As technology evolves, there are more ways to do your banking, from brick-and-mortar branches to mobile apps. But despite the myriad of options, customers still value personalized service. This infographic highlights results from the TimeTrade State of Banking 2017 consumer survey.
Infographic: Financial Services and the Customer Experience
TimeTrade recently surveyed 1,064 consumers about their perceptions around customer experience and financial services. Along with the consumer's want for easier processes when it comes to financial services, many other data points were found during the survey.
Infographic: State of Banking Executive Survey
More than half of consumers feel that their banks don’t know them as a customer. Fortunately, half of the C-level bank executives are focused on improving this: they have indicated that customer experience solutions are a top investment area for them in the near future.
Infographic: Insurance & the Customer Experience
In order for insurance providers to retain customers, they must adapt to changing consumer behavior, as consumers today desire prompt, personalized service. According to a recent TimeTrade survey, here is what 1,064 consumers reveal about their customer experience with the insurance provider.