The rules for retail shopping have changed. Are you ready?
Retailers are slowly reopening their doors, but the consumer shopping landscape that will greet them looks very different. Meeting consumers’ needs now demands a laser-sharp focus on safety, convenience, and the delivery of a seamless end-to-end buying experience.
TimeTrade’s Retail Recovery Package has been uniquely designed to address these challenges with support for both virtual and in-store appointments, and multi-channel fulfillment options, all delivered with fast, flexible implementation services that meet your requirements today, and can grow with your business as local guidelines or operational requirements change.
TimeTrade’s Retail Recovery Package gives your customers the confidence to shop in their preferred channels, complete with the safe, personalized service they’ve come to expect
Schedule appointments via your web, email, mobile, and social platforms for maximum engagement.
Unlimited Store Locations
Opening 10 stores today, then 100 stores next week? Rest easy knowing there are no new fees for enabling new locations.
Remote Meeting Support
Unlimited appointments via phone or web for virtual styling and design sessions, pre-visit consultations, and more.
Communication Tools & Templates
Send your own branded emails + SMS texts for appointment confirmations & reminders.
View detailed, actionable insights about your appointment activity
Scalable & Secure
Unparalleled security combined with 99.9% uptime for reliability you can count on.
Why Online Appointment Scheduling?
Solve the Problem of In-Store Selling While Social Distancing
Customers may be uncertain about the new protocols for in-store shopping. Online appointment scheduling is an easy to deploy call-to-action that can quickly be placed on your website, and communicated via marketing emails or your brand’s social media channels. Appointment capacity can be easily limited to make sure you’re adhering to best practices for social distancing, and keeping your employees and customers safe.
Re-imagine Store Fulfillment Options
During the pandemic, many homebound consumers tried curbside delivery or BOPIS (Buy Online, Pick-Up In-Store) options for the first time, and will want the same fulfillment choices even when stores reopen. Make it easy for consumers who desire a safe, contact-minimizing experience by extending scheduling to post-purchase fulfillment options too.
Maximize Traffic Flow with In-Store Concierge
Equip managers and staff at every location with easy to use in-store mobile tools for managing appointment demand. Increase revenue per visit and share of wallet with in-store Concierge assistance, guiding customers to the products they want and the expertise they need.
Capture New Visibility into Staffing Needs
We understand that retailers also face an internal scheduling challenge. Wondering who and how many staff associates you’ll need as stores re-open? Unsure about demand in a specific store location? Offering pre-scheduled appointments lets managers quickly match employee availability and physical space limitations with customer demand, making workforce planning planning simpler, more efficient and more profitable.
No other vendor has the experience and expertise to get you up and running quickly with a simple but proven solution, while also providing you room to grow and customize your appointment strategy as requirements and market dynamics change. With industry-leading, 99.9% uptime reliability and unmatched privacy and security safeguards, it’s no wonder forward-thinking retailers like Sephora, Lowe’s, Best Buy, Sprint, David’s Bridal and more trust TimeTrade.