Retail Recovery Package

Shopping By Appointment

The rules for retail shopping have changed. Are you ready?

Retailers are slowly reopening their doors, but the consumer shopping landscape that will greet them looks very different. Meeting consumers’ needs now demands a laser-sharp focus on safety, convenience, and the delivery of a seamless end-to-end buying experience.

TimeTrade’s Retail Recovery Package has been uniquely designed to address these challenges with support for both virtual and in-store appointments, and multi-channel fulfillment options, all delivered with fast, flexible implementation services that meet your requirements today, and can grow with your business as local guidelines or operational requirements change.

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woman booking an retail store appointment using her laptop at home

TimeTrade’s Retail Recovery Package gives your customers the confidence to shop in their preferred channels, complete with the safe, personalized service they’ve come to expect

Whether your brand wants to start with a virtual selling model as stores remain dark, is planning to reopen with limited staff and capacity to preserve social distancing controls, or some combination of the two, our Retail Recovery package has you covered.

Omnichannel Scheduling

Schedule appointments via your web, email, mobile, and social platforms for maximum engagement.

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Unlimited Store Locations

Opening 10 stores today, then 100 stores next week? Rest easy knowing there are no new fees for enabling new locations.

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Remote Meeting Support

Unlimited appointments via phone or web for virtual styling and design sessions, pre-visit consultations, and more.

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Communication Tools & Templates

Send your own branded emails + SMS texts for appointment confirmations & reminders.

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Appointment Analytics

View detailed, actionable insights about your appointment activity

graphic indicating scalability from world’s largest retail, banking and technology organizations to thousands of small and midsize businesses

Scalable & Secure

Unparalleled security combined with 99.9% uptime for reliability you can count on.

Why Online Appointment Scheduling?

Given ongoing health concerns and the patchwork nature of local and state regulations, the consumer transition back to shopping in physical stores is likely to be dynamic and unpredictable one. Intelligent Appointment Scheduling allows you to meet your customers where they are – online, on their mobile devices, through search, or on the phone. Now customers can book with you anytime, connecting with the right team member in the right location to meet their specific needs.
illustration of BrandMax retail store website displaying an in-store and virtual appointment calls to action buttons

Solve the Problem of In-Store Selling While Social Distancing

Customers may be uncertain about the new protocols for in-store shopping. Online appointment scheduling is an easy to deploy call-to-action that can quickly be placed on your website, and communicated via marketing emails or your brand’s social media channels. Appointment capacity can be easily limited to make sure you’re adhering to best practices for social distancing, and keeping your employees and customers safe.

Re-imagine Store Fulfillment Options

During the pandemic, many homebound consumers tried curbside delivery or BOPIS (Buy Online, Pick-Up In-Store) options for the first time, and will want the same fulfillment choices even when stores reopen. Make it easy for consumers who desire a safe, contact-minimizing experience by extending scheduling to post-purchase fulfillment options too.

woman receiving her in-store appointment confirmation text on mobile phone
retail sales associate using TimeTrade Concierge to manage upcoming customer appointments

Maximize Traffic Flow with In-Store Concierge

Equip managers and staff at every location with easy to use in-store mobile tools for managing appointment demand. Increase revenue per visit and share of wallet with in-store Concierge assistance, guiding customers to the products they want and the expertise they need.

Capture New Visibility into Staffing Needs

We understand that retailers also face an internal scheduling challenge. Wondering who and how many staff associates you’ll need as stores re-open? Unsure about demand in a specific store location? Offering pre-scheduled appointments lets managers quickly match employee availability and physical space limitations with customer demand, making workforce planning planning simpler, more efficient and more profitable.

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Ready to get started? Connect with a retail scheduling expert today. speak to a specialist

Why TimeTrade?

TimeTrade has been the leader in appointment-driven shopping for nearly 20 years, serving retailers both large and small. Now more than ever, you need an experienced partner to help you make this transition quickly, without jeopardizing customer satisfaction and loyalty. Successfully deploying and managing your appointment scheduling solution is critical to ensuring that you — and your customers — get the most from your investment.

No other vendor has the experience and expertise to get you up and running quickly with a simple but proven solution, while also providing you room to grow and customize your appointment strategy as requirements and market dynamics change. With industry-leading, 99.9% uptime reliability and unmatched privacy and security safeguards, it’s no wonder forward-thinking retailers like Sephora, Lowe’s, Best Buy, Sprint, David’s Bridal and more trust TimeTrade.

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