Flexible as your business. Scalable for growth. Proven secure.
Deployed by more than 500 enterprises worldwide, the TimeTrade Customer Engagement Cloud is the most advanced customer scheduling and queue management system in the world. Instantly deployable, it meets the diverse customer engagement needs of the world’s largest, most successful businesses. Modular, secure and easy to integrate, TimeTrade helps you capture customer interest at its peak—anytime, anywhere—and exceed expectations with appointment-driven personalization throughout the entire customer journey.
Scheduling the way you want it
Your business changes—we keep up
Our customer engagement platform is easy to manage and customize—with no coding required. Configuration settings include customizable appointment workflows, flexible business rules and appointment routing, along with the ability to incorporate customized branding.
Improve Customer Experience
Make sure your customers meet their match
Our patented Smart Matching technology ensures every appointment request is automatically aligned with the right person and resources to best help the customer based on selection criteria including skill, topic, time and location (in-person, by phone or online). We also make it easy for your customers to modify appointments to accommodate schedule changes.
Connect on any channel
Omnichannel customer experience
TimeTrade drives conversations by capturing your customers at the peak of their interest. Customers can make appointments with your business at their convenience, through any device and channel they want.
Flexible Development Platform
Easily build a custom application
TimeTrade’s REST API supports both the Open API Initiative (OAI) specification, and the Hypertext Application Language (HAL) standard to accelerate application development. You also can develop real-time integrations to synchronize data or trigger communications and updates to internal systems, based on TimeTrade events.
Our platform at a glance
World-class core technology
TimeTrade is the most advanced appointment scheduling and queue management solution in the world. Fully self-contained, its multitier and microservices architecture is instantly deployable in any environment, without requiring integration or customization.
Committed to security
TimeTrade’s robust security protects critical data. The platform is SOC 2 level 3 compliant and features full-stack security, from infrastructure to secure software development to employee training.
Proven to scale
Proven to scale by the world’s largest, most demanding businesses, TimeTrade is trusted by the world’s top banks, retailers, healthcare providers and more—including many Fortune 100 companies. The platform is deployed across more than 45,000 global locations.