Scheduler Product Overview

Online Appointment Scheduling

Flexible as your business. Scalable for growth. Proven secure.

TimeTrade Scheduler is the world’s leading Intelligent Online Appointment Scheduling solution – serving businesses of all sizes – from the world’s largest retail, banking and technology organizations to thousands of small and midsize businesses. Connect prospects and customers – at the peak of their interest and via any channel – with the right team member. Scheduler increases revenue by creating personalized customer experiences and maximizes the efficiency of your team throughout the entire buyer journey.

The right customer connection at the right moment

Connect, acquire and retain customers with Scheduler’s Intelligent Online Appointment Scheduling. Match the right team member instantly, and seamlessly maintain each client relationship throughout the entire customer journey.

INTELLIGENT APPOINTMENT SCHEDULING

CUSTOMER

REPRESENTATIVE

CUSTOMER INTERACTIONS

CUSTOMER-FACING TEAMS

INTELLIGENT APPOINTMENT SCHEDULING

  • Search
  • Website
  • Social
  • Email
  • Call Center
  • Mobile
  • Text
  • Voice
  • Kiosk
  • Queue Display
  • Survey
  • Sales
  • Service
  • Customer Success
  • Technical Expert
  • Relationship Manager
  • Associate
  • Specialist

Creating the world’s best live interactions

Whether you’re booking one or 1.6 million customer appointments each month, join the more than 30,000 businesses worldwide who trust Scheduler to meet their toughest business demands.

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Robust full-stack security tested by independent annual SOC 2 Type II audits protects your critical data

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Proven to scale by the largest, most demanding businesses including 10 of the top 20 North American banks

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Seamless integration with Salesforce.com and other leading business systems

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Successful track record meeting the needs of Fortune 500 enterprises as well as midsize and small businesses.

Learn what questions to ask when selecting the right online appointment scheduling solution for your business Download Checklist

Scheduler core capabilities

Twelve core capabilities are shared across our four scalable online appointment scheduling deployments: Enterprise, Events & Classes, Salesforce and SMB. Each capability works in tandem to ensure that you’re connecting with prospects and customers through marketing campaigns, acquiring them during your sales process, and retaining them to increase customer lifetime value.

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Omnichannel Scheduling

Connect with prospects and customers at their moment of peak interest by providing a service guarantee from any channel at any time.

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Smart Matching

Match the unique requirements of each appointment request with the team member and resources necessary to best help each individual customer.

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Appointment Routing

Ensure the appropriate resource is matched to each appointment by pairing your customers with the employee best qualified to meet their needs.

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Pooled Resource Management

Maximize appointment availability by dynamically publishing employee availability in one easy-to-read calendar.

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1-on-1 & Team Meetings

Simplify scheduling by displaying your personal availability or with team meetings display only the times that everyone invited to the meeting is available.

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Custom Availability

Customize availability by offering fully open availability, rolling availability, a set date range, or choose specific dates and times to craft personalized meetings.

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Configurable Rules

Adapt your appointment process with easily configurable Business Process Rules™. Set booking timeframes, appointment limits, employee priority, and more.

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Personal Calendar Sync

Stay up to date with your teams' personal calendars. Two-way integration with the most popular calendaring systems eliminates the potential for double booking.

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Automated Reminders & Follow Up

Dramatically reduce no-show rates pre-appointment and ensure customer satisfaction afterward with customized post-appointment follow-ups.

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Web/Video Conferencing

Create unique, private web conference meetings or videoconference sessions automatically for each appointment with our powerful web conferencing integrations.

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Reporting and Analytics

Get clear insights into the effectiveness of your marketing efforts and employee performance—from acquisition online through fulfillment onsite to post-appointment service.

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CRM Connector

Be confident that data captured during the booking process – and the impact it has on your sales funnel – seamlessly flows into your Customer Relationship Management system.

A flexible and scalable way to connect, engage, and retain customers

Appointments
Smart Matching
Integrations
Reports & Analytics
Engagement Center

Omnichannel Appointments

Drive conversations by capturing your customers at the peak of their interest. Convert interest into action with simple, intuitive appointment booking via mobile devices, online search, voice, text, web, or integrated into your customer-facing application.

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Smart Matching

Match your prospects and customers with the right person on your team. TimeTrade’s patented Smart Matching instantly compiles locations, skills, availability and prioritization while presenting these details instantly and at scale in one easy to read calendar.

Integrations

Integrate with leading CRM, marketing automation, calendaring services, and workforce management solutions. Sync important availability data while adding upcoming meetings to individual calendars and third-party systems such as Salesforce, Office 365, Google, and more.

Reports & Analytics

Provide next best action with detailed data seamlessly collected and organized by TimeTrade’s Reports & Analytics. Review past, present and future appointment data including powerful KPI’s such as appointment lead time, start times, end times, no-show rates, employee utilization and customer satisfaction ratings to generate your full Appointment Quality Index™.

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Engagement Center

Accelerate customer engagement through the powerful omnichannel scheduling capabilities of TimeTrade Scheduler. Manage, control, and configure all aspects of the customer engagement processes created with TimeTrade’s Intelligent Appointment Scheduling, on-site Queue Management, Event and Class Management, and Next Best Action Analytics™, all from a single responsive interface.

Tablet showing Engagement Center
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