Enterprise Scheduling Software

Appointment scheduling, queue management, and reporting—tightly integrated in a modular, scalable, secure cloud solution.

Grow your business with strong customer engagement fueled by the right live interactions. Scheduler for Enterprise delivers seamless enterprise scheduling software via any channel, including Google maps, web search or mobile. Manage customer flow in-store with seamless queue management capabilities. Analyze results and use targeted data to constantly improve and increase prospect to customer conversions. All with Scheduler for Enterprise – trusted by leading brands worldwide.

TimeTrade Appointments
Watch the video to learn how businesses can increase leads when prospects and customers are able to easily book meetings via any channel including mobile, voice, text, web or your customer-facing app.

Deliver an unparalleled customer experience

Scheduler for Enterprise drives easy and engaged customer interaction along the entire customer journey. From immediate intelligent appointment scheduling to providing data for customized follow-up, Scheduler for Enterprise is the best way to connect with, acquire and retain customers.

Complex scheduling simplified

Intelligent Appointment Scheduling™

Integrate online appointment scheduling seamlessly into your business processes to provide customers with a simple and intuitive way to book appointments via any channel. Convert interest to action with configurable appointment flows, which prompt customers to provide their contact information and select their preferred appointment type, time and location.

Learn about Appointments

Match customers to the right resources across multiple locations

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Smart Matching

Align each appointment request with the employee best qualified to help based on criteria you set such as skill and topic.

appointment routing

Appointment Routing

Route each appointment to the right place with high-performance, real-time availability information across locations and resources.

dynamic availability icon

Dynamic Availability

Coordinate multiple calendars, details, and all required resources with continuous monitoring to avoid double-booking.

Success Story

Lowe's retail appointment scheduling

Lowe’s scheduling flow has been completely customized and branded. The result? Increased average order value, improved customer satisfaction and more repeat buyers.

See It in Action

POWER YOUR BUSINESS WITH ARTIFICIAL INTELLIGENCE

Business Process & AI Integration

Adapt your appointment process to changing business needs with easily configurable Business Process Rules™ that allow you to set booking timeframes, appointment limits, employee priority and more. Integration with artificial intelligence platforms such as IBM Watson allows meetings to be initiated and enhanced by AI-driven business processes.

Convert searches to scheduled appointments

Reserve with Google

Convert more web and mobile searches to scheduled appointments in your stores or branch locations. Reserve with Google allows instant appointment booking directly from Google Maps, Google Assistant, or a simple Google search.

Delivering Experiential Marketing at Scale

Events & Classes

Events & Classes allows organization to rapidly scale their experiential marketing programs with centralized branding and store-level execution. Offer omnichannel access to Events & Classes with intelligent follow-up and next-best-actions.

Manage Customer Flow

In-store Queue Management

Create a seamless in-store customer experience with Queue Manager, a fully configurable real-time customer flow management solution. Whether you want to view all appointments for that day, allow customers to check in at a kiosk, or display estimated wait times, Queue Manager tools help manage on-site customer traffic, so you can focus on providing optimal service to each customer.

Learn about Queue Manager

Easily integrates with your solutions

Flexible Development Platform

TimeTrade’s API provides programmatic access to the world’s leading intelligent customer engagement platform to accelerate application development and reduce delivery risk. You also can develop real-time integrations to synchronize data or trigger communications and updates to internal systems, based on TimeTrade events.

DRIVE BUSINESS GROWTH WITH ACTIONABLE DATA

Reporting & Analytics

Adapt and improve after each customer appointment with TimeTrade’s essential customer experience analytics. Next Best Action™ data includes Net Promoter Scores, marketing campaign performance, staff efficiency and more. See how many appointments have been scheduled, completed or missed, and adjust staffing levels and locations based on demand information.

Learn about Reporting

Industry-leading companies choose TimeTrade

IBM logo

“We selected TimeTrade to provide IBM Marketplace users with an exceptional experience every time they engage.”

Kevin Eagan – Chief Digital Officer, IBM Global Business Services

National Bank of Canada logo

“TimeTrade easily integrated into our systems and quickly positioned us to give our customers the most efficient way to meet with our Advisors.”

Patrick Gaboury – Manager of CRM, National Bank of Canada (Read the Case Study)

Sephora logo

"We were excited about combining ease and utility for Sephora reservations – enabling our clients to book a makeover with us in seconds, just by messaging Sephora."

Mary Beth Laughton – EVP Omni Retail, Sephora (Read the Article)

Have a Conversation with a TimeTrade Expert