Intelligent Appointment Scheduling to power the most demanding businesses
Scheduler for Enterprise is a standalone, full-stack Intelligent Appointment Scheduling software platform with customizable workflows. The Enterprise deployment supports customer engagement starting with an omnichannel scheduling experience and moving all the way through reporting and analytics that provide immediate access to appointment performance. With added capabilities such as CRM integration, queue management, search engine booking, events and classes management, APIs, and voice scheduling, Scheduler for Enterprise provides simple, comprehensive solutions for your business needs.
“We selected TimeTrade to provide IBM Marketplace users with an exceptional experience every time they engage.”
Kevin Eagan, Chief Digital Officer
IBM Global Business Services
Omnichannel Appointments
Drive conversations by capturing your customers at the peak of their interest. Convert interest into action with simple, intuitive appointment booking via mobile devices, online search, voice, text, web, or integrated into your customer-facing application.
Match customer needs with the best employee - every time
Be confident that the complexity of matching customers’ needs to the right resources across multiple locations will be fast and frictionless. TimeTrade’s Smart Matching technology with Appointment Routing™ and Dynamic Availability™ ensures that the appropriate resource will be matched to each appointment, pairing each customer with the employee best qualified to meet their needs.
Match customers to the right resources across multiple locations
TimeTrade’s Smart Matching technology is agile enough to scale to meet your business needs, and simplifies a complex process using three powerful components to follow your complex business requirements.
Business Rules
Configure each appointment request to follow your complex business rules such as business hours, lead times, appointment lengths, rescheduling limits and more.
Appointment Routing
Route each appointment to the right place with high-performance, real-time availability information across locations and resources.
Dynamic Availability
Coordinate multiple calendars, details, and all required resources with continuous monitoring to avoid double-booking.
Show real-time availability
Schedule with confidence using managed availability. Personal calendars, workforce management appointment scheduler tools and other required resources are continuously monitored for activities outside of the TimeTrade platform, so your team members will never be double booked. Each scheduled appointment is automatically placed on the appropriate calendars and includes important meeting details.
Increase show rates and engage customers
TimeTrade text and email notifications increase the chances that your prospects and customers will show for their appointments, and TimeTrade makes it easy for them to reschedule if necessary. Your team members are properly prepared, availability times are accounted for and moved automatically – and you connect with as many prospects and customers as possible without wasting a minute.
Drive business growth with actionable data
Adapt and improve after each customer appointment with TimeTrade’s essential customer experience analytics. Track and report on Net Promoter Scores, marketing campaign performance, staff efficiency and do more with this valuable Next Best Action™ data. Learn how many appointments have been scheduled, completed or missed, and review employee utilization to adjust staffing levels based on customer demand.
TimeTrade Enterprise Extensions
Powerful modular extensions can be added to your enterprise appointment scheduler deployment, opening new engagement channels, customer experiences and tailored customizability.
Reserve with Google
Instantly connect and capture customers right from their Google search. Cut the number of conversion steps in half and drastically reduce your customer acquisition costs from pay-per-click channels.
Queue Manager
Prepare employees for upcoming appointments, manage walk-in customer flow and enable customer self-service with Queue Manager’s comprehensive on-site suite of sales floor enablement tools.
Events & Classes
Support experiential marketing initiatives by hosting engaging social gatherings. Events & Classes provides complete on-site customer registration, attendance and traffic management.
Voice Scheduling
Book instantly-confirmed meetings through your automated phone prompt system. End long phone wait times and customer frustration by allowing customers to schedule with the right person - without any human interaction 24 hours a day, 365 days a year.
Developer Tools
Integrate, customize and utilize every aspect of the TimeTrade platform with our robust, fully-accessible developer API. Incorporate and access powerful Intelligent Appointment Scheduling capabilities into your businesses customer facing applications.
