Appointment scheduling, queue management, and reporting—tightly integrated in a modular, scalable, secure cloud solution.
Grow your business with strong customer engagement fueled by the right live interactions. Scheduler for Enterprise delivers seamless enterprise scheduling software via any channel, including Google maps, web search or mobile. Manage customer flow in-store with seamless queue management capabilities. Analyze results and use targeted data to constantly improve and increase prospect to customer conversions. All with Scheduler for Enterprise – trusted by leading brands worldwide.
Deliver an unparalleled customer experience
Scheduler for Enterprise drives easy and engaged customer interaction along the entire customer journey. From immediate intelligent appointment scheduling to providing data for customized follow-up, Scheduler for Enterprise is the best way to connect with, acquire and retain customers.
Complex scheduling simplified
Intelligent Appointment Scheduling™
Integrate online appointment scheduling seamlessly into your business processes to provide customers with a simple and intuitive way to book appointments via any channel. Convert interest to action with configurable appointment flows, which prompt customers to provide their contact information and select their preferred appointment type, time and location.
Match customers to the right resources across multiple locations
Smart Matching
Align each appointment request with the employee best qualified to help based on criteria you set such as skill and topic.
Appointment Routing
Route each appointment to the right place with high-performance, real-time availability information across locations and resources.
Dynamic Availability
Coordinate multiple calendars, details, and all required resources with continuous monitoring to avoid double-booking.
Success Story
Lowe's retail appointment scheduling
Lowe’s scheduling flow has been completely customized and branded. The result? Increased average order value, improved customer satisfaction and more repeat buyers.
POWER YOUR BUSINESS WITH ARTIFICIAL INTELLIGENCE
Business Process & AI Integration
Adapt your appointment process to changing business needs with easily configurable Business Process Rules™ that allow you to set booking timeframes, appointment limits, employee priority and more. Integration with artificial intelligence platforms such as IBM Watson allows meetings to be initiated and enhanced by AI-driven business processes.
Convert searches to scheduled appointments
Reserve with Google
Convert more web and mobile searches to scheduled appointments in your stores or branch locations. Reserve with Google allows instant appointment booking directly from Google Maps, Google Assistant, or a simple Google search.
Manage Customer Flow
In-store Queue Management
Create a seamless in-store customer experience with Concierge, a fully configurable real time customer flow management solution. From the moment a customer walks into your business – whether they have an appointment or not – Concierge provides your team instant, comprehensive customer information. Concierge manages on-site customer traffic for you, so you can focus on providing optimal service to each customer.
Easily integrates with your solutions
Flexible Development Platform
TimeTrade’s API provides programmatic access to the world’s leading intelligent customer engagement platform to accelerate application development and reduce delivery risk. You also can develop real-time integrations to synchronize data or trigger communications and updates to internal systems, based on TimeTrade events.
DRIVE BUSINESS GROWTH WITH ACTIONABLE DATA
Reporting & Analytics
Adapt and improve after each customer appointment with TimeTrade’s essential customer experience analytics. Next Best Action™ data includes Net Promoter Scores, marketing campaign performance, staff efficiency and more. See how many appointments have been scheduled, completed or missed, and adjust staffing levels and locations based on demand information.
Industry-leading companies choose TimeTrade
“We selected TimeTrade to provide IBM Marketplace users with an exceptional experience every time they engage.”
Kevin Eagan – Chief Digital Officer, IBM Global Business Services
“TimeTrade easily integrated into our systems and quickly positioned us to give our customers the most efficient way to meet with our Advisors.”
Patrick Gaboury – Manager of CRM, National Bank of Canada (Read the Customer Story)
"We were excited about combining ease and utility for Sephora reservations – enabling our clients to book a makeover with us in seconds, just by messaging Sephora."
Mary Beth Laughton – EVP Omni Retail, Sephora (Read the Article)