Orchestrate customer flow with Queue Manager
Let your brand be known for its amazing customer experience—not long, agonizing wait times. Whether you want to view all appointments for the day, allow customers to check in at a kiosk, or display estimated wait times, TimeTrade’s Queue Manager tools help manage on-site traffic so you can focus on providing optimal service to every customer.
Watch the video to learn how queue management software by TimeTrade helps employees prepare for upcoming customer appointments and manage walk-in flow with a comprehensive suite of sales floor enablement tools.
Exceed customer expectations during every visit
Provide “we’ve been expecting you” service
Help employees proactively prepare for customer visits by giving them mobile, one-stop access to all of their appointment details for the day, including who they’re meeting with and why.
Keep customers updated with estimated wait times
Give customers the freedom to browse your store while they wait by providing them with estimated wait times based on true check-in and start times, staff utilization, and more. Managers are proactively notified as customer wait times exceed thresholds.
Deliver personalized customer experiences
Boost upsell opportunities and deliver friction-free, tailored experiences by integrating our queue management software with your CRM for 360-degree customer views, including purchase and communication history.
Get valuable feedback post-appointment
See how customers rate your in-store experience through customizable surveys. Customers receive the text or email survey immediately after an appointment, which increases response rates.
Empower customers to check in anywhere
Let customers connect with you on their own terms. Queue Manager software gives them the flexibility to join virtual queues through text or voice—while on their way, at an on-site self-service kiosk, or through a staff associate. Customers can receive appointment updates and alerts sent to their phones.
Optimize in-store operations and meet KPIs
Review powerful KPIs such as lead time, start and end times, no-show rates, and customer satisfaction ratings to generate your full Appointment Quality Index. Track appointment activity over time so you can better optimize store operations.
Meet the entire family of queue management software applications, built on our unified platform
Treat every customer like a VIP
Equip employees with the tools they need to stay on top of their daily appointments. With Concierge, floor associates can use their tablets and smartphones to check customers in as they arrive, view wait times, update appointment stages, and transfer appointments to colleagues to minimize wait times. Managers get a real-time, holistic view into customer traffic and team performance, so they can reallocate staff if needed to ensure the most efficient service.
Manage customer flow in real time
Approach each arrival intelligently using check-in and queue promotion capabilities. Enhanced visitor promotion automatically manages queue positioning based on pre-scheduled appointments and walk-ins while empowering floor associates to adjust queue positions as needed.
Connect with customers at their convenience
Interactive, self-service kiosks give customers control over their on-site experience—whether they’re checking in for a pre-scheduled appointment, or adding themselves to the service queue to create a new appointment. Customers can even opt-in to receive updates via text, empowering them to choose how and where they wait.
Inject transparency into the waiting process
Manage customer expectations with up-next-for-service displays. Customizable digital queue displays can be integrated into your existing digital signage and automatically update as people check in and appointments are served.
Build trust with accurate wait times
Provide customers with clarity into store traffic and wait times before they even step foot in your store. Visitors can search for the closest location with the shortest wait and are able to check-in virtually online, saving their spot in the queue, or schedule a future appointment.
