Queue management tools. Empowered employees. Ready to serve.
Create a seamless in-store customer experience with queue management software, a fully configurable real-time customer flow management solution. Whether you want to view all appointments for that day, allow customers to check in at a kiosk, or display estimated wait times, Queue Manager tools help manage on-site customer traffic, so you can focus on providing optimal service to each customer.
Watch the video to learn how Queue Manager helps manage on-site customer traffic, so employees know specifically who they’re meeting with and why, helping them provide “We’ve been expecting you” service.
Queue management software in the palm of your hand
With Concierge, store associates have visibility into their daily scheduled TimeTrade appointments and registrants for Events & Classes, so they can prepare and provide exceptional service. Staff members can check in customers as they arrive, accommodate walk-in traffic by adding them to the queue or scheduling future appointments, and transfer appointments to colleagues to minimize wait times if needed.
Empower customers to help themselves
Allow your customers to check-in for previously scheduled appointments without the help of store associate. Walk-in customers can use the kiosk to see how long they’ll have to wait for service, and either join the queue or easily schedule a future appointment.
Manage customer expectations
Set expectations for customers with a queue management software display that shows them when they’re up next for service. The display automatically updates as people check in and appointments are served and can be integrated in your existing digital signage.