A team dedicated to your success
When your business chooses TimeTrade for appointment-driven personalization, our work together is just beginning. Successfully deploying and managing your Intelligent Online Appointment Scheduling solution is critical to ensuring that you—and your customers—get the most out of your investment. And with more than 100 years of combined experience, TimeTrade’s Customer Success team makes sure that your team shines.
Experience, expertise and a personalized focus
Time is a commodity your successful business can’t afford to waste, and we promise a quick, seamless hand-off from TimeTrade sales to on-boarding. No need to re-explain your needs—our attentive, experienced and customer-focused on boarding team greets you prepared to ensure that you get the most from all that TimeTrade has to offer. We provide a smooth and effective on-boarding experience featuring a structured, proven implementation methodology and the latest collaboration tools.
Simple and personalized implementation
Our Customer Success team has unmatched experience in implementing Intelligent Online Appointment Scheduling, queue management and data-rich analytics and reports for hundreds of the world’s largest organizations. Adept at providing simple, tested and unique solutions for complex requirements and adapting TimeTrade to accommodate the changes and growth that your business will see, TimeTrade’s Customer Success team helps you make the most of your investment.
Fast, effective assistance from real people
Our skilled, dedicated Customer Support team is ready and willing to provide you with fast, effective assistance on your schedule. Easy to get in touch with via tickets, email and phone, our Customer Support teams promise fast and responsive help from the first minute you deploy TimeTrade and for all the years to come. And with more than 100 years of combined experience and a core of Salesforce Certified administrators, our Customer Support team has the answer to your question and is ready to take your call.
Extensive support portal makes it easy to find answers
Succeed with access to TimeTrade’s custom web-based training, comprehensive documentation, and a support portal featuring an extensive knowledge base and community. Work with TimeTrade on your schedule. Our customer support portal is always available with self help for implementation, best practices, frequently asked questions and other support materials. Learn in the style you prefer – via videos, documentation and written or visual walk-throughs.
"As an overall functional product that provides the end user the ability to provide an on-brand, customized interface, TimeTrade works really well. Their support team is top notch and quick to respond and assist."
"[Our customers] report ease of scheduling appointments which has eliminated manual processes and significantly streamlined operational workflows. TimeTrade responds to all emails, support tickets, account questions promptly and collaborates towards the solution. Everyone I've worked with is professional, friendly and very helpful."
“The entire [implementation] process was very easy and straightforward, with everything explained properly. The weekly meetings, phone calls, emails, etc., have been extremely helpful and all Timetrade staff has been wonderful to work with.”
Make the most of TimeTrade’s powerful business solutions with add-on services
A complete learning experience tailored to your specific business needs, TimeTrade University is a unique support experience. Your team can log in and join live training webinars or watch recorded video on their own schedule, walking them through their very own TimeTrade account. Your personalized TimeTrade University portal contains custom videos, product walk-through materials, and all the support documentation important to your deployment.
TimeTrade Customer Assessments
Make sure that your teams are making the most of TimeTrade with a carefully detailed assessment of your TimeTrade implementation and usage, and advice on how to optimize your TimeTrade account. Our experienced Customer Assessment team reviews how you capture appointments via your website, email and other channels, how your appointments are facilitated and how they compare to peers.